If you’ve ever spent any time on project management, you’ll know that there are lots of project management methodologies and techniques out there. Waterfall, Kanban, and Agile to name a few. There are many more, and each one has its own advantages and disadvantages. At 729 Solutions we use a derivative of the eXtreme Programming… Continue reading What is Velocity Based Agile?
What is Amazon S3?
Amazon S3 is object storage. its purpose is to retain and recover any amount of data from anywhere. This data includes things like websites, mobile apps, and corporate applications to mention a few. S3 was built to be durable and AWS thoroughly understands stringent regulatory requirements allowing them to have the most comprehensive security and… Continue reading What is Amazon S3?
What is the Zendesk Knowledge Capture App?
The Knowledge Capture App is a new app currently in Beta that is available for Guide Professional Plan. You must also have a Help Center. The app works to bring your existing knowledge base into your tickets and puts all the great information within your help center at your agents’ fingertips. Features of the Knowledge… Continue reading What is the Zendesk Knowledge Capture App?
Dangerous Drupal Security Flaw Could Put Your Site at Risk
On March 21, 2018, Drupal announced the discovery of a dangerous security flaw that requires an immediate patch. Without the patch, your website could be the victim of exploits by hackers. Although no attacks have been reported by Drupal so far, they recommend the immediate installation of this patch to prevent any from occurring over… Continue reading Dangerous Drupal Security Flaw Could Put Your Site at Risk
Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…
After you have taken the time to put together a beautiful and comprehensive Zendesk Guide and Knowledge Base for your end-users, you have to find a way to get that information to the masses. Go where your customers are So… where do your customers hang out? Insta? LinkedIn? Facebook? Go there! One of the best… Continue reading Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…
The Zendesk Ticket Lifecycle
Your customer has submitted a support request and a ticket has been created in Zendesk. What happens to that ticket next, and how do you know when a ticket has been resolved? There are five stages in the life cycle of a Zendesk ticket: New Open Pending Solved Closed New All support requests (regardless of… Continue reading The Zendesk Ticket Lifecycle
What is a Zendesk Ticket?
What is a Zendesk Ticket? Tickets are the action items in Zendesk that give your agents the information they need to assist your customers. Zendesk tickets typically begin with a support request from your customer. Tickets can be created to provide support for lots of different issues; everything from a forgotten password to a complex… Continue reading What is a Zendesk Ticket?
729 Solutions is A New Relic Navigator Partner
Proud Partnership – New Relic Navigator Partner 729 Solutions is proud to announce we are one of the first New Relic Navigator Partners! We’ve met the qualifications to be Navigators and completed a 90-day onboarding program. The official announcement was made by Todd Osborne yesterday in New Relic News. Read New Relic’s Article Here Ready to… Continue reading 729 Solutions is A New Relic Navigator Partner
What Developers say about GitHub
We Are Worldwide 729 Solutions is based out of San Francisco – but did you know, our team members are all over the world? From San Francisco to Philadelphia, San Diego, Argentina, Miami, Hawaii, and India. We’re spread across many time zones, speak many languages (not just code!), and our ways of communication span chat… Continue reading What Developers say about GitHub
What Level of Zendesk Support Do you need?
What Level of Zendesk Support Do you need? When it comes to deciding what level of Zendesk to start with it really comes down to the needs of your company and the needs of your customer service team, who will be your front line Zendesk users. If your business is small and your service requests… Continue reading What Level of Zendesk Support Do you need?