If you’re running support operations on Zendesk, you likely know that the platform has been on a tear building out AI features over the last couple of years. Between smarter bots, agent copilot tools, and tighter workflows, the pace has been relentless. The latest tweak, Zendesk turning on AI agent tickets by default for specific… Continue reading Why Zendesk Turning On AI Agent Tickets by Default Matters (Really)