Earlier this month, I had the privilege of attending Zendesk’s annual kickoff event in Las Vegas—a gathering of innovators, strategists, and customer experience (CX) enthusiasts from across the globe. This three-day event isn’t just about fancy presentations or mingling with industry leaders (though there was plenty of both); it’s about the shared commitment to improving… Continue reading Zendesk Kickoff 2025: It Takes a Village, and This Is the Year for AI