As your business makes changes and grows bigger, so should the workflows and business rules within your Zendesk instance. Something that worked for your business, in the beginning, may no longer make sense and it may be time to update your processes. Making any changes to your production environment can be unpredictable and you don’t… Continue reading What is a Zendesk Sandbox and Why Should You Use It?
Inbound Marketing with HubSpot
We’ve talked about some of our favorite tools before, and today we want to share another one with you: HubSpot. HubSpot describes itself as “inbound marketing and sales software that helps companies attract visitors, convert leads, and close customers.” They also recently launched a service hub component that provides customer support tools. This post will… Continue reading Inbound Marketing with HubSpot
GitHub Enterprise vs. GitHub.com
If you are ready to incorporate GitHub as a part of your workflow, then you should first understand why teams choose to go with GitHub Enterprise over working within the infrastructure on GitHub.com. Collaboration Collaboration is a key part of why people choose GitHub in the first place and can become a huge part of… Continue reading GitHub Enterprise vs. GitHub.com
How 3D Printing Works
In 3D printing you take a model and you use what’s called a slicer; this slicer takes the software and turns it into what’s called G-code. That G-code is the instructions for the 3D printer (or for a CNC machine or for a laser cutter… etc, they all work on the same principles). With the… Continue reading How 3D Printing Works
Using Placeholders in Zendesk
Placeholders When you’re providing service to your customers, you want them to feel that they are being listened to by a real human, rather than simply receiving an auto-response. Zendesk facilitates this personal relationship with your customer through Placeholders. If you’ve used Mail Merge before, you’ll find Placeholders work the same as Mail Merge fields.… Continue reading Using Placeholders in Zendesk
New Growth in Artificial Intelligence
With products like Amazon Alexa and robot companions like Buddy becoming more and more commonplace inside peoples homes as well as in the bigger world around us, we are seeing AI (Artificial Intelligence) advancements moving rapidly and permeating most of the ways that we interact with our environment. Here are three different ways we are… Continue reading New Growth in Artificial Intelligence
New Relic Services and Support
New Relic offers a wide variety of services and support to their users, as they want to ensure the best experience possible. Through solutions like comprehensive Documentation and New Relic University where you can teach yourself and through their Explorer’s Hub where you can ask questions and connect with others. New Relic has set the… Continue reading New Relic Services and Support
What are triggers and automations in Zendesk?
Both triggers and automations can be an invaluable contribution to your workflow in Zendesk. You can edit, activate, deactivate, or delete them by accessing the business rules portion of the admin dashboard. In many ways triggers and automations are very similar, they both define a set of actions that will occur when a ticket matches… Continue reading What are triggers and automations in Zendesk?
Every Website Needs an SSL Certificate
Online security isn’t just for the big-name websites; it’s an issue that should be carefully addressed by every company with a web presence, regardless of size or type. Not only is having a secure website the right thing to do but soon having a secure website will play a role in how your company appears… Continue reading Every Website Needs an SSL Certificate
New Relic DevOps
DevOps is an agile philosophy that combines aspects of software development and operations. This philosophy advocates for the use of automations and monitoring all steps of software construction, aiming for shorter development cycles, increase in frequency of deployments and more dependable releases. New Relic can help you integrate DevOps procedures and philosophy into you work… Continue reading New Relic DevOps