Use Agent Time Wisely Many companies using Zendesk to support their customer service offerings are looking for ways to increase efficiency throughout their instance. How can we make it easier for agents to focus on the most unique and uncommon tickets? What is leading to people needing artificial intelligence(AI) support most often? Proliferation of channels… Continue reading Implementing Practical AI for your Support Team
VECTOR VS. RASTER IMAGES
Note: “Raster” images are also often referred to as “Bitmap” images. For the sake of this article, I’ll stick to calling them “Raster” files/images, but they’re often interchangeable. FORGIVE US FOR FORGETTING Graphic designers often forget that not everyone knows the differences between Vector and Raster images. As designers, we use both every day and… Continue reading VECTOR VS. RASTER IMAGES
Using Color In UX Design Can Influence How Your Users Feel
You’re ready to get your day started and you step outside only to be enveloped by a cloudy, grey sky. Maybe you sigh and drag your feet a bit, but you know you must carry on with your day. Your list of errands feels endless and each task seems more tiresome than the last. Then,… Continue reading Using Color In UX Design Can Influence How Your Users Feel
Bring your visuals and your code together seamlessly – try the Visual Studio/ Git integration
Visual Studio and Git? You probably already know that GitHub integrates with many different services, but we want to just gently nudge you towards a new and super helpful one. The GitHub and Microsoft Visual Studio Integration is a super useful integration if you’re already working in Visual Studio and are looking to create transparency… Continue reading Bring your visuals and your code together seamlessly – try the Visual Studio/ Git integration
Team Building is Key: 729 Solutions Takes On An Escape Room
Team building is as important as proper training or regular meetings might be to the health and growth of a company. It’s meant to help your team get to know one another, learn to thrive in new environments and encounter new skills to bring back to the company and incorporate into their daily work lives… Continue reading Team Building is Key: 729 Solutions Takes On An Escape Room
Is your team using New Relic capabilities to their fullest?
Quick Case Study: Configuring New Relic to support HealthBridge Financial Tools like New Relic are often purchased with a specific need in mind, but often clients do not understand all the potential that a tool has to offer. 729 Solutions helps our clients make the most out of the tools they are using (and paying… Continue reading Is your team using New Relic capabilities to their fullest?
Zendesk Chat Leads In Live Chat Services
Are you looking for a live chat service that will help streamline your customer service offerings? If you are already using Zendesk for your other customer service needs then adding Chat is one of the best ways that you can achieve a more efficient Zendesk instance and continue to make your customers feel very well… Continue reading Zendesk Chat Leads In Live Chat Services
729 Solutions In The News: Pivotal Tracker praises 729 Solutions!
We get to work with many amazing Bay Area companies and sometimes they enjoy working with us so much they write about us! Check out this blog post from Pivotal Tracker whom we have the pleasure to work with. Pivotal Tracker Here at 729 Solutions we deeply believe in the practice of agile development, and… Continue reading 729 Solutions In The News: Pivotal Tracker praises 729 Solutions!
Fun Tech Stocking Stuffers For 2018!
Give your friends and family something unique and fun this year for the holidays. There is literally a fun tech gadget for everyone in your life! Here are a few suggestions for last minute stocking stuffers: Amazon Introduces Its Newest Fire Stick The new Amazon Fire TV 4K Stick only costs around $50 and comes… Continue reading Fun Tech Stocking Stuffers For 2018!
Using Kubernetes on AWS
Kubernetes on AWS Is your team looking for a solution to orchestrating a multi-cloud operating system? Kubernetes on AWS might be the solution you are looking for. Kubernetes is an open-source container management and orchestration tool that uses AWS as a platform. How Does Kubernetes Work? Kubernetes manages clusters of instances and runs containers on… Continue reading Using Kubernetes on AWS