How To Organize Help Center Content Like a Pro A powerful customer service team is crucial to delivering a great customer experience for any business. Your satisfaction rate is higher when consumers are able to get the answers they need quickly. At the same time, ensuring your support team has the time to focus on… Continue reading Master Your Zendesk Guide Content
Author: Fernando
3 Easy Ways to Customize Your Zendesk Guide Template
Plus 5 Deep Customizations 729 Solutions Can Do for You! Providing your customers with access to a self-service help center is quickly becoming a key component to any successful customer retention program. Customer success strategies take a variety of shapes and forms, but research shows that today, most of your customers will expect a place… Continue reading 3 Easy Ways to Customize Your Zendesk Guide Template
How to Customize Zendesk Guide
Zendesk Guide Customization: What Option Is Right For You? One-size doesn’t fit all when it comes to your business’s customer support needs. Zendesk Guide is a great way to allow customers to help themselves to support articles and get the answers to the questions they have while taking the burden off of your support team.… Continue reading How to Customize Zendesk Guide
HTML, CSS, and JavaScript: An Evolution and Influence on Zendesk
The internet turned 30 years old this month and it is mind-blowing to think where it all started and how it has evolved over the years. The internet has changed the way we do business, shop, communicate, work, learn and so much more. I am very interested in the technologies behind this evolution, so I… Continue reading HTML, CSS, and JavaScript: An Evolution and Influence on Zendesk