Meet Neil! We want to show off the cool people who help make 729solutions the great company it is. We are more than just a bunch of employees – we are interesting, innovative, and talented people who need a little recognition! This time Neil joins us to discuss his role here at 729 Solutions, 60’s… Continue reading Employee Spotlight – Neil
Author: Allegra Medina-Smith
Meaningful Lead Capture with HubSpots Inbound Marketing Tools
Lead capturing is one of the most important parts of inbound marketing. Without the leads, you wouldn’t have anyone to engage with. It can also feel like inbound marketing has a lot of moving pieces, but with the help of a tool like HubSpot, it becomes incredibly easy to create and use lead capturing tools.… Continue reading Meaningful Lead Capture with HubSpots Inbound Marketing Tools
15 Terms To Get You On The Same Page As Your Designer
Make website design easier by knowing these common web design terms If you work in tech, own your own business, or if you’ve ever created your own website, app, or print materials, you likely know a little bit about how to work with a web page designer. It can be daunting to enter a web… Continue reading 15 Terms To Get You On The Same Page As Your Designer
New Relic Plays Well with Others
Already using a well-known platform for development? Get better insights and understanding with New Relic Technology Solutions! New Relic has many offerings that make it a great choice to support your development projects. One thing that makes New Relic such a versatile option is its ability to work with other useful and important tools in… Continue reading New Relic Plays Well with Others
Monitor and Manage your applications better with Amazon CloudWatch
Do you need more transparency into your applications and systems? Amazon CloudWatch is a service built for developers, system operators, site reliability engineers (SRE), and IT managers that monitors and manages your cloud. CloudWatch gives users insight into relevant data and actionable items to assist in monitoring applications, understanding and responding to system-wide performance changes—while… Continue reading Monitor and Manage your applications better with Amazon CloudWatch
The Acclaro Zendesk Translation Integration
Providing Multilingual Support Content is Becoming a Business Must One of the top concerns of companies with a global presence or those that are looking to expand into other markets is the ability to communicate with their customers in their native languages. Take the popular customer support platform Zendesk for example, which offers several ways… Continue reading The Acclaro Zendesk Translation Integration
Employee Spotlight – Nacho
Meet Nacho! Doing employee spotlights means we get to showcase what a great team we have here at 729 Solutions. We truly are a bunch of creative and interesting individuals. This time Senior Developer Ignacio (Nacho) Canovi joins us to talk about playing and engineering music! Tell us more! Tell me what you do here… Continue reading Employee Spotlight – Nacho
Bring your Customer Support to another level – Add Zendesk Connect Today!
It’s Time To Go Above and Beyond For Your Customers There is almost always room for customers to feel more taken care of by your customer service team. Often little things like personalization can go along way in leaving your customers feeling like they are a priority. So what is the next step to take… Continue reading Bring your Customer Support to another level – Add Zendesk Connect Today!
Workforce Management with Tymeshift
An Easy Way for Teams to Track Their Agents’ Success & Find Coaching Opportunities If you use Zendesk, you are probably aware that one of its biggest perks is scalability. It’s perfect for teams of all sizes, from 3 people to thousands, and can handle rapid growth with ease. However, with that rapid growth comes… Continue reading Workforce Management with Tymeshift
Customer Support is Renewed with Artificial Intelligence
Machine Learning is Making Customer Service Easier for Everyone AI and Machine Learning are becoming increasingly common needs among our clients seeking support for Zendesk. It seems the trend for customer service models is moving towards teams that are supported more by AI, with the goal of making a customer’s experience, regardless of the level… Continue reading Customer Support is Renewed with Artificial Intelligence