Zendesk ticket types and what they mean for you Each ticket that comes into Zendesk is automatically assigned a life cycle of New. You can sort your tickets by their lifecycle designation to help prioritize your agents’ workflows and stay more focused. Adding a Ticket Type is optional, but it can be very useful when… Continue reading Zendesk ticket types and priorities: what you should know
Author: Allegra Medina
GitHub Features
As briefly described in one of our first posts about GitHub, there are many features provided that help make it such a good choice for developers. Here is a quick overview of each feature you can utilize within GitHub. Code Review – Make code review an essential part of your team’s workflow.The code review feature… Continue reading GitHub Features
5 GitHub Apps to Help Improve Your Flow
This post was updated on 2/25/2020 to reflect changes in the availability of apps in the GitHub Marketplace. GitHub apps are meant to help you streamline your process, to build and improve your workflow and help your team maintain a smooth-running system. Buddy – Automatically build & ship web projects on a single git push,… Continue reading 5 GitHub Apps to Help Improve Your Flow
Applying Branding to Your Zendesk Guide
One of the most useful features about your Zendesk Guide (Help Center/Knowledge Base) is that it can be customized to match your company’s branding. Integrated branding ensures that your customer has a seamless experience, and can easily identify your company based on the look or feel of either your website or your Guide. Or can… Continue reading Applying Branding to Your Zendesk Guide
3 Unique Maker Youtube Channels to subscribe to Right Now
The Maker community is a long-standing space where people take DIY to the next level. Makers explore engineering in a non-constrained environment and give others jumping-off points for getting into things like electronics, woodworking, or 3D printing. Maker blogs and YouTube channels showcase incredibly smart and creative people, problem-solving in new and interesting ways through… Continue reading 3 Unique Maker Youtube Channels to subscribe to Right Now
What is Amazon CloudFront?
Amazon CloudFront is a web-based service that gets the distribution of your static and dynamic web content delivered to your users super fast! CloudFront delivers your content through a worldwide network of data centers called edge locations. If a user requests content that is supported by CloudFront, they are routed to the edge location that… Continue reading What is Amazon CloudFront?
What is AWS Elastic Beanstalk?
Elastic Beanstalk is built on top of the proven AWS infrastructure. It takes full advantage of Amazon EC2, Elastic Load Balancing, Amazon CloudWatch, Auto Scaling, and other AWS services. You get all of the economy and scalability of AWS in a form that’s easier and quicker to deploy than ever before. Features & Benefits: Fast… Continue reading What is AWS Elastic Beanstalk?
What is Amazon EC2?
Amazon Elastic Compute Cloud (Amazon EC2) provides secure, resizable compute capacity in the cloud. This means that users can rent virtual computers on which they can run their own computer applications and no matter how your computing requirements change over time, EC2 has the capacity for quick scalability allowing you to obtain and boot up… Continue reading What is Amazon EC2?
What is Amazon S3?
Amazon S3 is object storage. its purpose is to retain and recover any amount of data from anywhere. This data includes things like websites, mobile apps, and corporate applications to mention a few. S3 was built to be durable and AWS thoroughly understands stringent regulatory requirements allowing them to have the most comprehensive security and… Continue reading What is Amazon S3?
What is the Zendesk Knowledge Capture App?
The Knowledge Capture App is a new app currently in Beta that is available for Guide Professional Plan. You must also have a Help Center. The app works to bring your existing knowledge base into your tickets and puts all the great information within your help center at your agents’ fingertips. Features of the Knowledge… Continue reading What is the Zendesk Knowledge Capture App?