A Modern Solution to Dynamic Customer Service Needs Keeping up with an influx of calls, emails, chat messages, and web inquiries require your Agents to have resources that allow them to offer exemplary service. The Zendesk family of products, headlined by Zendesk Support, provides them that capability. Customer expectations and needs are changing. You need… Continue reading Zendesk Support – Getting Started Quickly
Fifteen Common Problems Your Website May Contain
There are several pitfalls that can hinder your website success. Our web designer Bob shares some of the most common design mistakes he sees across the web. Poor website performance can cause potential customers to bail out before they reach your sales pitch. Missing information can disrupt your sales funnel, and critical errors in your… Continue reading Fifteen Common Problems Your Website May Contain
Employee Spotlight – Adrian
Senior Developer Adrian Romero joins Allegra to discuss his role here at 729Solutions, soccer, cooking and a love of philosophy.
Zendesk Enterprise Connects All Of Your Tools
Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and data across all of the tools your company uses. This will help you create smoother interactions… Continue reading Zendesk Enterprise Connects All Of Your Tools
Upcoming Features for Zendesk Support
The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here’s a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent Workspace is a new feature that is being tested with a small group… Continue reading Upcoming Features for Zendesk Support
Employee Spotlight – Lucho
Meet Lucho! We continue to try to showcase our growing team of creative thinkers here at 729 Solutions. This time we chat with developer Lucho (Luis) Falciola about his love of travel and the outdoors, playing soccer, music, and more! Tell us more! Can you briefly introduce yourself? Hello everyone! I’m a software developer, let’s… Continue reading Employee Spotlight – Lucho
Custom Objects make your Zendesk Much More Valuable
Zendesk recently announced Custom Objects for all customers on Support Enterprise plans and above. This new feature makes it possible to natively store and connect new data entities (like Subscriptions), modeling your entire business in Zendesk. Before the addition of Custom Objects, developers were limited to creating custom data using Custom Fields on top of… Continue reading Custom Objects make your Zendesk Much More Valuable
Zendesk to Remove Apps Framework v1
Did you know that Zendesk is making some changes to their Apps Framework? Starting October 14th, 2019 Zendesk will no longer support apps that were built with Zendesk Apps framework version 1. These apps will no longer function! This means that until October 14th, Zendesk will no longer make any kind of updates regarding… Continue reading Zendesk to Remove Apps Framework v1
The Steps to Creating Your Perfect Logo
When the time comes for a new logo there are a series of steps we take to ensure we created the logo you love, quickly. Let’s take a quick look at the specific steps we take with our clients, going from ‘logo request’ to ‘logo completion’. Step 1. We ask A LOT of questions… Continue reading The Steps to Creating Your Perfect Logo
Zendesk Sunshine – A New Way to CRM
What has your CRM done for you lately? CRM’s tend to be a bit clunky. Sometimes they are hard to learn and use and that is awfully frustrating when you are trying to offer effective marketing, sales, and customer service. It can feel like you are a bit lost in the dark… Lucky for us,… Continue reading Zendesk Sunshine – A New Way to CRM