Meet Alejo! We love to showcase the awesome people who work here at 729 Solutions because they are more than just great employees – they are creative and interesting people! Today we spoke with Alejo, a 729er who specializes in PHP, but works with Java, .NET, and more. Alejo is the primary developer for one… Continue reading Employee Spotlight – Alejo
Employee Spotlight – Mel
Meet Mel! We continue to try to showcase our growing team of creative thinkers here at 729solutions. This time Allegra chats with front end developer, project manager, and Zendesk guru Mel Smith about baking, her German Shepherd, heavy metal, and wrestling! Tell us more! Can you start with a brief intro about yourself? Sure! Greetings,… Continue reading Employee Spotlight – Mel
10 Best UX Websites of 2020
You know UX design is important You know UX design is important. You know a website needs to be engaging and maximized for customer satisfaction to generate sales and leads. But what exactly makes a great UX design? How can yours stand out among the best of the best? Our UX designers weighed in on… Continue reading 10 Best UX Websites of 2020
Giving Sales A Little Support
Zendesk Sell is a game-changing sales CRM platform that was built with sales teams in mind. It’s easy to navigate and offers intuitive tools that keep your reps running at optimal conditions. But what happens when a lead or a customer has a question that’s really geared towards your support team? In most cases, the… Continue reading Giving Sales A Little Support
Stand Out Customer Self Service
We’ve all been there… Trying to find the answer to a question in the middle of the night. But that friendly voice on the other end of the call is a recording, and he’s cheerfully informing you that the customer service department is closed for the evening. Given the on-demand society in which we live,… Continue reading Stand Out Customer Self Service
Top Reasons Why You Need To Customize Your Zendesk Help Center
Why you Need a Customized Zendesk Guide | Zendesk’s full suite of customer service software helps businesses to make their customers happy. Zendesk Guide is the smart knowledge base solution that creates better self-service and empowered agents. How can your business get the most out of Zendesk Guide to lower support costs and increase customer… Continue reading Top Reasons Why You Need To Customize Your Zendesk Help Center
Master Your Zendesk Guide Content
How To Organize Help Center Content Like a Pro A powerful customer service team is crucial to delivering a great customer experience for any business. Your satisfaction rate is higher when consumers are able to get the answers they need quickly. At the same time, ensuring your support team has the time to focus on… Continue reading Master Your Zendesk Guide Content
3 Easy Ways to Customize Your Zendesk Guide Template
Plus 5 Deep Customizations 729 Solutions Can Do for You! Providing your customers with access to a self-service help center is quickly becoming a key component to any successful customer retention program. Customer success strategies take a variety of shapes and forms, but research shows that today, most of your customers will expect a place… Continue reading 3 Easy Ways to Customize Your Zendesk Guide Template
What Is User Experience Design?
User Experience Design What is UX Design? What’s the Difference Between UX Design and UI Design? Why Do I Need UX Design? Are you confused by the term user-experience design? If so, you are not alone. Many people use it to cover the process of creating products that provide meaningful and relevant experiences to users.… Continue reading What Is User Experience Design?
What Is User Interface Design?
User Interface Design What is UI Design? How is UI Design Different from UX Design? Why Do I Need UI Design? Are you confused by the term user interface design? If so, you are not alone. It’s common for many people to use this term interchangeably with user experience design and we’re often asked about… Continue reading What Is User Interface Design?