Amazon CloudFront is a web-based service that gets the distribution of your static and dynamic web content delivered to your users super fast! CloudFront delivers your content through a worldwide network of data centers called edge locations. If a user requests content that is supported by CloudFront, they are routed to the edge location that… Continue reading What is Amazon CloudFront?
San Francisco Tech Through the Years
What was it like running a development shop In San Francisco when 729 first got started 15 years ago? This actually dates back even further than that, I am a big believer in the idea that computer science and software engineering are separate but related things that overlap and that the future of software engineering,… Continue reading San Francisco Tech Through the Years
What is AWS Elastic Beanstalk?
Elastic Beanstalk is built on top of the proven AWS infrastructure. It takes full advantage of Amazon EC2, Elastic Load Balancing, Amazon CloudWatch, Auto Scaling, and other AWS services. You get all of the economy and scalability of AWS in a form that’s easier and quicker to deploy than ever before. Features & Benefits: Fast… Continue reading What is AWS Elastic Beanstalk?
Pajamas, RAFT, & Brainstorming
Being part of a company with employees all over the world, we work primarily out of our homes… garages… and coffee shops in the cities we call home. I’m sure I speak to the majority of the group in saying that I enjoy my pajamas and the dog as my ‘co-worker’ (most days, that is!).… Continue reading Pajamas, RAFT, & Brainstorming
What is Amazon EC2?
Amazon Elastic Compute Cloud (Amazon EC2) provides secure, resizable compute capacity in the cloud. This means that users can rent virtual computers on which they can run their own computer applications and no matter how your computing requirements change over time, EC2 has the capacity for quick scalability allowing you to obtain and boot up… Continue reading What is Amazon EC2?
What is Velocity Based Agile?
If you’ve ever spent any time on project management, you’ll know that there are lots of project management methodologies and techniques out there. Waterfall, Kanban, and Agile to name a few. There are many more, and each one has its own advantages and disadvantages. At 729 Solutions we use a derivative of the eXtreme Programming… Continue reading What is Velocity Based Agile?
What is Amazon S3?
Amazon S3 is object storage. its purpose is to retain and recover any amount of data from anywhere. This data includes things like websites, mobile apps, and corporate applications to mention a few. S3 was built to be durable and AWS thoroughly understands stringent regulatory requirements allowing them to have the most comprehensive security and… Continue reading What is Amazon S3?
What is the Zendesk Knowledge Capture App?
The Knowledge Capture App is a new app currently in Beta that is available for Guide Professional Plan. You must also have a Help Center. The app works to bring your existing knowledge base into your tickets and puts all the great information within your help center at your agents’ fingertips. Features of the Knowledge… Continue reading What is the Zendesk Knowledge Capture App?
Dangerous Drupal Security Flaw Could Put Your Site at Risk
On March 21, 2018, Drupal announced the discovery of a dangerous security flaw that requires an immediate patch. Without the patch, your website could be the victim of exploits by hackers. Although no attacks have been reported by Drupal so far, they recommend the immediate installation of this patch to prevent any from occurring over… Continue reading Dangerous Drupal Security Flaw Could Put Your Site at Risk
Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…
After you have taken the time to put together a beautiful and comprehensive Zendesk Guide and Knowledge Base for your end-users, you have to find a way to get that information to the masses. Go where your customers are So… where do your customers hang out? Insta? LinkedIn? Facebook? Go there! One of the best… Continue reading Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…