Sometimes it’s hard to decide when it’s time to go outside of your company for resources. In this blog post, we break down when you should keep the work in-house versus when it’s time to hire an agency to pick up the slack. Reasons to use in-house resources: Such a complex or specific business that… Continue reading When To Hire An Agency
Zendesk ticket types and priorities: what you should know
Zendesk ticket types and what they mean for you Each ticket that comes into Zendesk is automatically assigned a life cycle of New. You can sort your tickets by their lifecycle designation to help prioritize your agents’ workflows and stay more focused. Adding a Ticket Type is optional, but it can be very useful when… Continue reading Zendesk ticket types and priorities: what you should know
GitHub Features
As briefly described in one of our first posts about GitHub, there are many features provided that help make it such a good choice for developers. Here is a quick overview of each feature you can utilize within GitHub. Code Review – Make code review an essential part of your team’s workflow.The code review feature… Continue reading GitHub Features
What is a Favicon?
Exactly what is a favicon? You’ve heard of it – you think you know what it is… but… wait. No. It’s referred to in many terms – an icon, bookmark icon, tab icon, URL icon, shortcut icon, website icon, website symbol, site icon, and more. Favicon is short for “Favorite Icon”, and can be pronounced,… Continue reading What is a Favicon?
5 GitHub Apps to Help Improve Your Flow
This post was updated on 2/25/2020 to reflect changes in the availability of apps in the GitHub Marketplace. GitHub apps are meant to help you streamline your process, to build and improve your workflow and help your team maintain a smooth-running system. Buddy – Automatically build & ship web projects on a single git push,… Continue reading 5 GitHub Apps to Help Improve Your Flow
Applying Branding to Your Zendesk Guide
One of the most useful features about your Zendesk Guide (Help Center/Knowledge Base) is that it can be customized to match your company’s branding. Integrated branding ensures that your customer has a seamless experience, and can easily identify your company based on the look or feel of either your website or your Guide. Or can… Continue reading Applying Branding to Your Zendesk Guide
3 Unique Maker Youtube Channels to subscribe to Right Now
The Maker community is a long-standing space where people take DIY to the next level. Makers explore engineering in a non-constrained environment and give others jumping-off points for getting into things like electronics, woodworking, or 3D printing. Maker blogs and YouTube channels showcase incredibly smart and creative people, problem-solving in new and interesting ways through… Continue reading 3 Unique Maker Youtube Channels to subscribe to Right Now
What is Amazon CloudFront?
Amazon CloudFront is a web-based service that gets the distribution of your static and dynamic web content delivered to your users super fast! CloudFront delivers your content through a worldwide network of data centers called edge locations. If a user requests content that is supported by CloudFront, they are routed to the edge location that… Continue reading What is Amazon CloudFront?
San Francisco Tech Through the Years
What was it like running a development shop In San Francisco when 729 first got started 15 years ago? This actually dates back even further than that, I am a big believer in the idea that computer science and software engineering are separate but related things that overlap and that the future of software engineering,… Continue reading San Francisco Tech Through the Years
What is AWS Elastic Beanstalk?
Elastic Beanstalk is built on top of the proven AWS infrastructure. It takes full advantage of Amazon EC2, Elastic Load Balancing, Amazon CloudWatch, Auto Scaling, and other AWS services. You get all of the economy and scalability of AWS in a form that’s easier and quicker to deploy than ever before. Features & Benefits: Fast… Continue reading What is AWS Elastic Beanstalk?