By now you understand Agile and its merry friends, and have an inkling of how much more your current organization could accomplish by implementing Agile methodologies. Next up, is how to convince management that Agile is the right way to get work done. Culture is a key component of a successful Agile campaign; you’ll need… Continue reading How does Agile Impact an Organization
New Relic Product Overview 2
Here at 729 Solutions we see a lot of value in the products that New Relic offers developers and think there are many ways to improve your workflow by utilizing them. Just like our last New Relic post, we want to showcase and take a look at it’s fabulous products. Here are three more awesome… Continue reading New Relic Product Overview 2
Using Macros in Zendesk
What is a Macro in Zendesk? As you start to receive tickets through Zendesk, you’ll probably begin to see issues that are the same for more than one customer. This might be a general issue, such as needing a password reset, or a specific issue when something has broken, such as access to a specific… Continue reading Using Macros in Zendesk
New Relic Product Overview
Here at 729 Solutions we want to promote tools and products that we actually like and use, New Relic is one of a kind software engineering tool that we use on a regular basis, so we thought we would showcase their great products. Here are three of New Relic’s products and what they are all… Continue reading New Relic Product Overview
NIAC Showcase
The NASA Innovative Advanced Concepts Program nurtures visionary ideas that could transform future NASA missions with the creation of new technology and breakthroughs in engineering, computer science and biomechanics. You can find all of this years phase 1 and phase 2 recipients here. They all have incredibly fascinating ideas for exploring and learning about space,… Continue reading NIAC Showcase
8 Super Common GitHub Integrations
Integrations can help make your GitHub instance more efficient and keep your team even more connected. Here are eight super common integrations GitHub users can use: CloudBees helps build, test and deploy applications to production, utilizing continuous delivery practices. Travis CI offers continuous integration services for building and testing software hosted at GitHub. CircleCi helps teams… Continue reading 8 Super Common GitHub Integrations
Why We Like Working With Other San Francisco Companies
Although our team is physically located all across the United States, 729 Solutions loves being based in San Francisco and working with other San Francisco Bay Area companies. I’m a San Francisco Native, and this is my home. I bought a house on the street where I grew up and I can see the Golden… Continue reading Why We Like Working With Other San Francisco Companies
GitHub Community Values
GitHub works because it is based on the idea that sharing ideas and collaboration can make building code better. Open source is truly the way to do this and GitHub continues to expand and make its product better because of the sheer number of developers who have adopted GitHub over the years. They are the… Continue reading GitHub Community Values
When To Hire An Agency
Sometimes it’s hard to decide when it’s time to go outside of your company for resources. In this blog post, we break down when you should keep the work in-house versus when it’s time to hire an agency to pick up the slack. Reasons to use in-house resources: Such a complex or specific business that… Continue reading When To Hire An Agency
Zendesk ticket types and priorities: what you should know
Zendesk ticket types and what they mean for you Each ticket that comes into Zendesk is automatically assigned a life cycle of New. You can sort your tickets by their lifecycle designation to help prioritize your agents’ workflows and stay more focused. Adding a Ticket Type is optional, but it can be very useful when… Continue reading Zendesk ticket types and priorities: what you should know