If you’re a Zendesk Admin or Agent, you’ll be happy to learn that Custom Statuses have finally been implemented. Solutions Architect and Zendesk Guru, Brandon Tidd talks about this long awaited Zendesk update and answers these questions: Interview Transcript James: Zendesk Custom Statuses have finally arrived, and joining me to talk about this long anticipated… Continue reading Zendesk Custom Statuses have finally arrived

Change can be challenging.  And if you’re a Zendesk Administrator, you’ve most likely been mentally preparing for one of the biggest behind-the-scenes changes Zendesk has made since the launch of Agent Workspace last year.  Starting at the beginning of February, Zendesk has officially started pivoting away from surfacing support settings in the Agent interface, opting… Continue reading Meet Your New Zendesk Admin Center

Today’s final CX Quick Tip is ready for you, and it’s a doozy: “Prioritize Customer Service like your growth depends on it.” Zendesk CX Trends 2022 is today. Even if you can’t listen live, be sure to register. You can grab the replay on-demand! Video Transcript James: We’re back for our final installment of “Top… Continue reading Tip #1: Top 10 Tips for Successful CX in 2022

When it comes to Customer Support, is your organization providing conversational care experiences? You should know customers expect this when interacting with companies. Learn more in today’s CX Quick Tip and remember to register for Zendesk CX Trends 2022 Video Transcript James: We’re back once again with “Top 10 Tips for Successful CX in 2022.”… Continue reading Tip #2: Top 10 Tips for Successful CX in 2022

In today’s CX Quick Tip, Brandon looks into his crystal ball! The adoption (and acceptance) of Artificial Intelligence will increase in Customer Support during 2022. Is your organization ready? Register now for Zendesk CX Trends 2022 Video Transcript James: We are back with “Top 10 Tips for Successful CX in 2022”. My name is James… Continue reading Tip #3: Top 10 Tips for Successful CX in 2022

Does your Customer Support team feel empowered to do their job well? In today’s CX Quick tip, Brandon talks about the importance of taking care of support agents in your organization. Zendesk CX Trends 2022 is on February 10. Register now! Video Transcript James: Hello, and welcome back to “Top 10 Tips for Successful CX… Continue reading Tip #4: Top 10 Tips for Successful CX in 2022

Is your organization setting itself up for CX success by investing in customer support to keep up with rising ticket volumes? Check out today’s Quick Tip and register for Zendesk CX Trends 2022 to start driving growth with customer service. Video James: Welcome back to “Top 10 Tips for Successful CX in 2022.” I am… Continue reading Tip #5: Top 10 Tips for Successful CX in 2022

In our CX Quick Tip series, we’ve learned there’s a direct link between Customer Service and Business Performance. In today’s tip, you’ll find out if the voice of the customer reaches high enough in your organization. Register for Zendesk CX Trends 2022 and start driving growth with legendary customer service! Video Transcript James: Hello, and… Continue reading Tip #6: Top 10 Tips for Successful CX in 2022