Introduction Qvasa is an innovative software solution, specifically tailored for Zendesk customer support environments. It uniquely addresses a critical gap in Zendesk’s capabilities: real-time alerting and monitoring. This feature is a game-changer for customer support operations, ensuring proactive management and high responsiveness. Core Feature: Alerting and Monitoring Direct Integration with Zendesk Case Study: Rapid Server… Continue reading Qvasa: Finally Bringing Alerting and Monitoring to Zendesk
Revolutionize your customer service with Zendesk Advanced AI
Zendesk Advanced AI is quickly becoming a game changer in customer service technology. And here to talk with me about how this powerful artificial intelligence tool is transforming the way businesses provide customer support is Brandon Tidd, Software Architect and Zendesk Guru at 729 Solutions. By the end of this video, you will learn: Video… Continue reading Revolutionize your customer service with Zendesk Advanced AI
Discover the power of the Zendesk Community as a Center of Excellence
Zendesk is a customer service and sales platform that your business can use to make things easy for your customers and set your teams up for success. This video features a round table discussion with experts talking about the Zendesk Community, where Zendesk users from around the world can get advice and share their knowledge.… Continue reading Discover the power of the Zendesk Community as a Center of Excellence
Unlocking the power of wireframes: The key to successful website and mobile app design
Wireframes are an essential part of the design process providing a roadmap for user journeys. This video features an in-depth look into wireframes and their benefits with Valeria, Lead Designer at 729 Solutions. Interview Transcript James: Wireframes are an essential part of the design process providing a roadmap for user journeys. They allow for quick… Continue reading Unlocking the power of wireframes: The key to successful website and mobile app design
Employee Spotlight – Mike Gray
Meet Mike! Interview Transcript James: At 729, we love to sit down and chat with the interesting people that work with us. It’s a chance to shine the spotlight on our amazing team and an opportunity to take a break and connect with each other. I’m James Studios Director and joining me from Apollo Beach,… Continue reading Employee Spotlight – Mike Gray
Sitemaps – The first step to great UI/UX
Sitemaps are a vital component that impacts a website’s discoverability and usability. In this video interview, you will learn: Interview Transcript James: Sitemaps are a vital component that impacts a website’s discoverability and usability. Joining me to take a deep dive into this topic is Valeria, our Lead Designer at 729 Solutions. Thanks for joining… Continue reading Sitemaps – The first step to great UI/UX
Zendesk Custom Statuses have finally arrived
If you’re a Zendesk Admin or Agent, you’ll be happy to learn that Custom Statuses have finally been implemented. Solutions Architect and Zendesk Guru, Brandon Tidd talks about this long awaited Zendesk update and answers these questions: Interview Transcript James: Zendesk Custom Statuses have finally arrived, and joining me to talk about this long anticipated… Continue reading Zendesk Custom Statuses have finally arrived
Employee Spotlight – Chris Jones
Meet Chris! Interview Transcript James: At 729, we love to sit down and chat with the interesting people that work with us. It’s an opportunity to shine the spotlight on our amazing team and a chance to take a break, to connect with each other. I’m James, Studios Director, and joining me from Austin, Texas… Continue reading Employee Spotlight – Chris Jones
Meet Your New Zendesk Admin Center
Change can be challenging. And if you’re a Zendesk Administrator, you’ve most likely been mentally preparing for one of the biggest behind-the-scenes changes Zendesk has made since the launch of Agent Workspace last year. Starting at the beginning of February, Zendesk has officially started pivoting away from surfacing support settings in the Agent interface, opting… Continue reading Meet Your New Zendesk Admin Center
Tip #1: Top 10 Tips for Successful CX in 2022
Today’s final CX Quick Tip is ready for you, and it’s a doozy: “Prioritize Customer Service like your growth depends on it.” Zendesk CX Trends 2022 is today. Even if you can’t listen live, be sure to register. You can grab the replay on-demand! Video Transcript James: We’re back for our final installment of “Top… Continue reading Tip #1: Top 10 Tips for Successful CX in 2022