What Are Pillar Pages? A pillar page is a resource page that pulls together information, resources, and posts into a single and comprehensive location. Pillar pages are typically organized by topic and then further broken down into smaller subtopics. Pillar pages don’t have to be boring or just a list of links. Use your business’… Continue reading Pillar Content and Topic Clusters
Zendesk Skills Based Routing
Zendesk has recently added a new feature to their enterprise-level called Skills-Based Routing. This routing system is yet another way Zendesk aims to streamline your team’s workflow and your clients’ experience with customer service. Routing lets you set up skills and associate each one of these with individual agents as well as define a set… Continue reading Zendesk Skills Based Routing
Constant Contact API is Making Some Changes
The Constant Contact API, managed by TIBCO’s Mashery, will no longer support TLS v1.0 or v1.1 when establishing secure connections. Because of changes made to meet new regulations set by PCI (The Payment Card Industry Data Security Standard) TIBCO Mashery was required to turn off TLS v1.0 or v1.1 across their stack by June 30,… Continue reading Constant Contact API is Making Some Changes
Merging Tickets in Zendesk
Sometimes you get multiple tickets about the same issue, from the same end-user, in short succession. For cases like this, we recommend merging tickets in Zendesk to make sure you only answer an end-user once and avoid doing lots of repeat work. The process of merging tickets in Zendesk is fairly easy as long as… Continue reading Merging Tickets in Zendesk
3D Printer Makers
3D printing is becoming a very popular hobby as prices for printers have become much more varied, which has made them more accessible to more people. There are also many websites, blogs, and YouTube Channels, that cater to all aspects of 3D printing, some of them focusing on a specific type of model building like… Continue reading 3D Printer Makers
New At GitHub
On July 12th, 2018, GitHub rolled out GitHub Enterprise 2.14. This upgrade to the Enterprise system offers many new tools and changes for both developers and administrators alike. You can easily upgrade here and begin getting the new features ASAP! These new tools and system upgrades all enhance different aspects of the development process, and… Continue reading New At GitHub
Integrating tools with AWS
AWS is vast and has many different tools and programs to help ensure its customers have the best environment that they can for building and interacting with the internet. AWS knows that it’s customers expect to be able to integrate with many other popular tools of the trade that help streamline development experiences. Here are… Continue reading Integrating tools with AWS
What are Zendesk Conditions?
Conditions and actions are the terms used within Zendesk to describe the statements created in triggers and automation, that help to specify what the trigger or automation is looking for in order to run a command. Zendesk Conditions There can be more than one condition or action in each trigger or automation. Conditions and actions… Continue reading What are Zendesk Conditions?
Buyer Personas for Inbound Marketing
What are Buyer Personas? User or Buyer Personas are the various avatars that represent your customers or any other individuals who will be interacting with your product. By creating a well-defined user persona, you can determine what the important characteristics of your customers are and how they make their purchasing decisions. Buyer Personas are also… Continue reading Buyer Personas for Inbound Marketing
The Women Leading Tech
Here at 729 Solutions we are always thinking about how we can help support more women in STEM and in business. One way to support a more diverse tech world is to educate ourselves about those women who have made great strides in this business already and learn from their success. This will begin a… Continue reading The Women Leading Tech