Is it time to migrate to Zendesk or adopt a Custom App?

Is it time to migrate to Zendesp or adopt a custom app?

Sometimes you need a Custom App Solution to get the most out of Zendesk. Case Study: ASG A common ask we see here at 729 Solutions with our Zendesk clients is the need to move a bunch of existing information from the customer service tool that they are leaving behind into their new Zendesk. For… Continue reading Is it time to migrate to Zendesk or adopt a Custom App?

Learn How to Increase Zendesk Efficiency with BubbleIQ

Learn How to Increase Zendesk Efficiency with BubbleIQ

Connect All Your Tools For Better Zendesk Success Is your team looking to increase Zendesk efficiency and make the customer service experience smoother for both your agents and your customers? If your company is one of the 50,000 teams already using Slack to chat, then the BubbleIQ Zendesk to Slack integration might be the perfect… Continue reading Learn How to Increase Zendesk Efficiency with BubbleIQ

HTML, CSS, and JavaScript: An Evolution and Influence on Zendesk

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The internet turned 30 years old this month and it is mind-blowing to think where it all started and how it has evolved over the years. The internet has changed the way we do business, shop, communicate, work, learn and so much more. I am very interested in the technologies behind this evolution, so I… Continue reading HTML, CSS, and JavaScript: An Evolution and Influence on Zendesk

Let’s learn all about responsive websites

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Responsive web design services make your site mobile-friendly and beautiful Have you ever quit reading a website on your cell phone because the text was too small and difficult to read? Have you had to struggle to pinch and pan back and forth across the screen in order to read every line? Of course, you… Continue reading Let’s learn all about responsive websites

How to Build and Deploy Machine Learning with Amazon SageMaker

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Machine learning, a subset of artificial intelligence, is becoming an important addition for many companies. It is the study of algorithms and statistical models that computers use to perform specific tasks without needing prior instructions, relying on models and inference instead. This type of technology is commonly being used to help companies work more efficiently… Continue reading How to Build and Deploy Machine Learning with Amazon SageMaker

Improve Customer Service Performance with Dynamic Training from Lessonly

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Empower Your Zendesk Agents to Do Better Work As a company grows and hires more employees, it becomes increasingly important to have a solid training program. Zendesk’s platform comes with a bit of a learning curve, and when it comes to customer service, effective training is critical in allowing an organization to scale quickly. Once… Continue reading Improve Customer Service Performance with Dynamic Training from Lessonly

Inside the Mind of a Front End Developer: One Request, Many Possibilities

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Being a front end developer is sometimes an odd place to find yourself. Your work is translating a designer’s designs into HTML and CSS, sometimes JavaScript too. In the best-case scenario, requests are easy to implement because you have a good PSD file and a good relationship with the designer. But anyone who has ever… Continue reading Inside the Mind of a Front End Developer: One Request, Many Possibilities

Bring Machine Learning to your Zendesk Instance with MonkeyLearn

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Is your Zendesk team getting what they need to be efficient? Zendesk is meant to make customer service much easier and more efficient. Your team is likely doing the best they can with the standard offerings from Zendesk Support. But do you find that they are getting swamped with certain kinds of tickets? Or maybe… Continue reading Bring Machine Learning to your Zendesk Instance with MonkeyLearn