Empower Your Zendesk Agents to Do Better Work As a company grows and hires more employees, it becomes increasingly important to have a solid training program. Zendesk’s platform comes with a bit of a learning curve, and when it comes to customer service, effective training is critical in allowing an organization to scale quickly. Once… Continue reading Improve Customer Service Performance with Dynamic Training from Lessonly
Inside the Mind of a Front End Developer: One Request, Many Possibilities
Being a front end developer is sometimes an odd place to find yourself. Your work is translating a designer’s designs into HTML and CSS, sometimes JavaScript too. In the best-case scenario, requests are easy to implement because you have a good PSD file and a good relationship with the designer. But anyone who has ever… Continue reading Inside the Mind of a Front End Developer: One Request, Many Possibilities
HubSpot Inbound Marketing Tools
Time To Adopt A Marketing Strategy! Marketing can sometimes feel a bit overwhelming when you are trying to keep track of a blog, social media, SEO, email… the list goes on. If your team is small the task of keeping track of clicks and analytics while also focusing on content creation and client questions can… Continue reading HubSpot Inbound Marketing Tools
Bring Machine Learning to your Zendesk Instance with MonkeyLearn
Is your Zendesk team getting what they need to be efficient? Zendesk is meant to make customer service much easier and more efficient. Your team is likely doing the best they can with the standard offerings from Zendesk Support. But do you find that they are getting swamped with certain kinds of tickets? Or maybe… Continue reading Bring Machine Learning to your Zendesk Instance with MonkeyLearn
Zendesk Suite Changes How You Talk to Customers
Stop Using So Many Tools to Talk to Your Customers! Is your company new and ready to set up customer service as you launch a new product? Or perhaps your company is ready to improve the customer support they offer and want to streamline the process all into one place. Many companies are using one… Continue reading Zendesk Suite Changes How You Talk to Customers
CMYK, RGB, & Spot Colors
CMYK, RGB, & Spot Colors What is the difference, and why does it matter? I’ve found myself explaining to clients why their business cards won’t look as bright as the colors on their computer monitor (if printed in CYMK) or why it’ll be hard to match that color from their brochure perfectly on their website.… Continue reading CMYK, RGB, & Spot Colors
Why Is Software Testing So Important To Successful Engineering?
Why We Test Much has been written about software testing. There are examples and tutorials for every kind of software testing under the sun at the end of a Google search. Unit tests, Smoke tests, UI tests, workflow tests, Load tests, and Hydration tests, just to name but a few! As Developers write code, they… Continue reading Why Is Software Testing So Important To Successful Engineering?
Custom Solutions Create More Success Within Zendesk
Case Study: Netflix We have found that many companies using Zendesk often want the platform to perform capabilities, make connections or work in ways that meet their own specific needs and therefore are not features or integrations included in the base Zendesk infrastructure. Netflix needed a custom solution that worked with their very specific translation… Continue reading Custom Solutions Create More Success Within Zendesk
Connect with HubSpot Integrations
The Problem You’ve got a comprehensive tool like HubSpot, but realize that you would love for it to connect to, speak to, or work with another great tool your team uses on a regular basis. You want to improve your team’s efficiency and workflow. The Solution Insert HubSpot Integrations here! The right integration can make… Continue reading Connect with HubSpot Integrations
Solve Your Team Communication Woes with Slack
How does your team communicate throughout the day? 729 Solutions is a global company. We have team members all over the world! We know from experience that having the best tools to do our jobs makes all the difference when we are spread so far apart – and an effective communication tool must be at… Continue reading Solve Your Team Communication Woes with Slack