Do you need more transparency into your applications and systems? Amazon CloudWatch is a service built for developers, system operators, site reliability engineers (SRE), and IT managers that monitors and manages your cloud. CloudWatch gives users insight into relevant data and actionable items to assist in monitoring applications, understanding and responding to system-wide performance changes—while… Continue reading Monitor and Manage your applications better with Amazon CloudWatch
The Acclaro Zendesk Translation Integration
Providing Multilingual Support Content is Becoming a Business Must One of the top concerns of companies with a global presence or those that are looking to expand into other markets is the ability to communicate with their customers in their native languages. Take the popular customer support platform Zendesk for example, which offers several ways… Continue reading The Acclaro Zendesk Translation Integration
Employee Spotlight – Nacho
Meet Nacho! Doing employee spotlights means we get to showcase what a great team we have here at 729 Solutions. We truly are a bunch of creative and interesting individuals. This time Senior Developer Ignacio (Nacho) Canovi joins us to talk about playing and engineering music! Tell us more! Tell me what you do here… Continue reading Employee Spotlight – Nacho
Bring your Customer Support to another level – Add Zendesk Connect Today!
It’s Time To Go Above and Beyond For Your Customers There is almost always room for customers to feel more taken care of by your customer service team. Often little things like personalization can go along way in leaving your customers feeling like they are a priority. So what is the next step to take… Continue reading Bring your Customer Support to another level – Add Zendesk Connect Today!
Workforce Management with Tymeshift
An Easy Way for Teams to Track Their Agents’ Success & Find Coaching Opportunities If you use Zendesk, you are probably aware that one of its biggest perks is scalability. It’s perfect for teams of all sizes, from 3 people to thousands, and can handle rapid growth with ease. However, with that rapid growth comes… Continue reading Workforce Management with Tymeshift
Using Zendesk To Improve Customer Service Through Your Social Media
It’s a Simple Solution With A lot of Value Zendesk provides many features to help you integrate your instance with your social media accounts and improve your customer service through these avenues. Zendesk allows you to integrate almost any social media account as its own channel. These channels can be configured to create tickets in… Continue reading Using Zendesk To Improve Customer Service Through Your Social Media
Customer Support is Renewed with Artificial Intelligence
Machine Learning is Making Customer Service Easier for Everyone AI and Machine Learning are becoming increasingly common needs among our clients seeking support for Zendesk. It seems the trend for customer service models is moving towards teams that are supported more by AI, with the goal of making a customer’s experience, regardless of the level… Continue reading Customer Support is Renewed with Artificial Intelligence
Why is AWS CloudFormation So Great for Development Teams?
It’s time to support all of your AWS resources together in one place Does your development team use many different AWS tools in tandem or perhaps your team just loves the flexibility that AWS gives you between the building and deploying software. If you are already an AWS lover or your team is looking for… Continue reading Why is AWS CloudFormation So Great for Development Teams?
How to Use New Relic to Help Speed Up Your Development Projects
Have you ever wondered how to make your development projects run smoothly especially when it comes down to figuring out why features are throwing errors or not functioning to specifications? In this post, I will show you how 729Solutions used the tools at New Relic to circumvent these pain points for a complex mobile application… Continue reading How to Use New Relic to Help Speed Up Your Development Projects
HubSpot Sales Software Brings Clarity to Sales Teams
HubSpot has a Solution for All Aspects of Sales and Marketing The more I learn about HubSpot, the more I see it as an invaluable asset and one of the most used tools in my tool belt. If you are working on any aspect of marketing or sales, like myself, HubSpot makes your job exponentially… Continue reading HubSpot Sales Software Brings Clarity to Sales Teams