It’s a Simple Solution With A lot of Value Zendesk provides many features to help you integrate your instance with your social media accounts and improve your customer service through these avenues. Zendesk allows you to integrate almost any social media account as its own channel. These channels can be configured to create tickets in… Continue reading Using Zendesk To Improve Customer Service Through Your Social Media
Customer Support is Renewed with Artificial Intelligence
Machine Learning is Making Customer Service Easier for Everyone AI and Machine Learning are becoming increasingly common needs among our clients seeking support for Zendesk. It seems the trend for customer service models is moving towards teams that are supported more by AI, with the goal of making a customer’s experience, regardless of the level… Continue reading Customer Support is Renewed with Artificial Intelligence
Why is AWS CloudFormation So Great for Development Teams?
It’s time to support all of your AWS resources together in one place Does your development team use many different AWS tools in tandem or perhaps your team just loves the flexibility that AWS gives you between the building and deploying software. If you are already an AWS lover or your team is looking for… Continue reading Why is AWS CloudFormation So Great for Development Teams?
How to Use New Relic to Help Speed Up Your Development Projects
Have you ever wondered how to make your development projects run smoothly especially when it comes down to figuring out why features are throwing errors or not functioning to specifications? In this post, I will show you how 729Solutions used the tools at New Relic to circumvent these pain points for a complex mobile application… Continue reading How to Use New Relic to Help Speed Up Your Development Projects
HubSpot Sales Software Brings Clarity to Sales Teams
HubSpot has a Solution for All Aspects of Sales and Marketing The more I learn about HubSpot, the more I see it as an invaluable asset and one of the most used tools in my tool belt. If you are working on any aspect of marketing or sales, like myself, HubSpot makes your job exponentially… Continue reading HubSpot Sales Software Brings Clarity to Sales Teams
Is it time to migrate to Zendesk or adopt a Custom App?
Sometimes you need a Custom App Solution to get the most out of Zendesk. Case Study: ASG A common ask we see here at 729 Solutions with our Zendesk clients is the need to move a bunch of existing information from the customer service tool that they are leaving behind into their new Zendesk. For… Continue reading Is it time to migrate to Zendesk or adopt a Custom App?
Learn How to Increase Zendesk Efficiency with BubbleIQ
Connect All Your Tools For Better Zendesk Success Is your team looking to increase Zendesk efficiency and make the customer service experience smoother for both your agents and your customers? If your company is one of the 50,000 teams already using Slack to chat, then the BubbleIQ Zendesk to Slack integration might be the perfect… Continue reading Learn How to Increase Zendesk Efficiency with BubbleIQ
HTML, CSS, and JavaScript: An Evolution and Influence on Zendesk
The internet turned 30 years old this month and it is mind-blowing to think where it all started and how it has evolved over the years. The internet has changed the way we do business, shop, communicate, work, learn and so much more. I am very interested in the technologies behind this evolution, so I… Continue reading HTML, CSS, and JavaScript: An Evolution and Influence on Zendesk
Let’s learn all about responsive websites
Responsive web design services make your site mobile-friendly and beautiful Have you ever quit reading a website on your cell phone because the text was too small and difficult to read? Have you had to struggle to pinch and pan back and forth across the screen in order to read every line? Of course, you… Continue reading Let’s learn all about responsive websites
How to Build and Deploy Machine Learning with Amazon SageMaker
Machine learning, a subset of artificial intelligence, is becoming an important addition for many companies. It is the study of algorithms and statistical models that computers use to perform specific tasks without needing prior instructions, relying on models and inference instead. This type of technology is commonly being used to help companies work more efficiently… Continue reading How to Build and Deploy Machine Learning with Amazon SageMaker