Category: Zendesk

What Level of Zendesk Support Do you need? When it comes to deciding what level of Zendesk to start with it really comes down to the needs of your company and the needs of your customer service team, who will be your front line Zendesk users. If your business is small and your service requests… Continue reading What Level of Zendesk Support Do you need?

Agents Agents are your support staff, they will use your Zendesk instance the most and are usually the front line for your Zendesk team. The extent of their ability is set by admins defining permissions and privileges. Zendesk agents are at the center of your workflow and admins should always work to set up the… Continue reading Understanding Agents and Admins in Zendesk

Question: What makes your clients flock to your product? Answer: Providing stellar out-of-this-world customer service!   How do you find the right customer service tool for your company? Finding useful and insightful customer service software is a challenge that many businesses are trying to overcome While there are a lot of choices out there, as… Continue reading Why Zendesk is the Best Customer Service Tool for Your Company

2017 was a great year for 729 Solutions, and one of the accomplishments we are most proud of is becoming a Zendesk Partner. In September, three members from our team attended the Zendesk conference Relate Live in New York City where they had the opportunity to further the collaboration with Zendesk as well as speak… Continue reading Key Takeaways From Zendesk Relate Live 2017

729 Solutions is Now a Zendesk Developer Partner 729 Solutions is pleased to announce that we have become a Zendesk Developer Partner to help customers implement and integrate their products with this leading customer service platform. Zendesk provides a cloud-based customer support platform that allows quicker and easier interaction between businesses and customers. Learn more… Continue reading 729 Solutions is now a Zendesk Developer Partner