An Easy Way for Teams to Track Their Agents’ Success & Find Coaching Opportunities If you use Zendesk, you are probably aware that one of its biggest perks is scalability. It’s perfect for teams of all sizes, from 3 people to thousands, and can handle rapid growth with ease. However, with that rapid growth comes… Continue reading Workforce Management with Tymeshift
Category: Zendesk
Using Zendesk To Improve Customer Service Through Your Social Media
It’s a Simple Solution With A lot of Value Zendesk provides many features to help you integrate your instance with your social media accounts and improve your customer service through these avenues. Zendesk allows you to integrate almost any social media account as its own channel. These channels can be configured to create tickets in… Continue reading Using Zendesk To Improve Customer Service Through Your Social Media
Customer Support is Renewed with Artificial Intelligence
Machine Learning is Making Customer Service Easier for Everyone AI and Machine Learning are becoming increasingly common needs among our clients seeking support for Zendesk. It seems the trend for customer service models is moving towards teams that are supported more by AI, with the goal of making a customer’s experience, regardless of the level… Continue reading Customer Support is Renewed with Artificial Intelligence
Is it time to migrate to Zendesk or adopt a Custom App?
Sometimes you need a Custom App Solution to get the most out of Zendesk. Case Study: ASG A common ask we see here at 729 Solutions with our Zendesk clients is the need to move a bunch of existing information from the customer service tool that they are leaving behind into their new Zendesk. For… Continue reading Is it time to migrate to Zendesk or adopt a Custom App?
Learn How to Increase Zendesk Efficiency with BubbleIQ
Connect All Your Tools For Better Zendesk Success Is your team looking to increase Zendesk efficiency and make the customer service experience smoother for both your agents and your customers? If your company is one of the 50,000 teams already using Slack to chat, then the BubbleIQ Zendesk to Slack integration might be the perfect… Continue reading Learn How to Increase Zendesk Efficiency with BubbleIQ
HTML, CSS, and JavaScript: An Evolution and Influence on Zendesk
The internet turned 30 years old this month and it is mind-blowing to think where it all started and how it has evolved over the years. The internet has changed the way we do business, shop, communicate, work, learn and so much more. I am very interested in the technologies behind this evolution, so I… Continue reading HTML, CSS, and JavaScript: An Evolution and Influence on Zendesk
Improve Customer Service Performance with Dynamic Training from Lessonly
Empower Your Zendesk Agents to Do Better Work As a company grows and hires more employees, it becomes increasingly important to have a solid training program. Zendesk’s platform comes with a bit of a learning curve, and when it comes to customer service, effective training is critical in allowing an organization to scale quickly. Once… Continue reading Improve Customer Service Performance with Dynamic Training from Lessonly
Bring Machine Learning to your Zendesk Instance with MonkeyLearn
Is your Zendesk team getting what they need to be efficient? Zendesk is meant to make customer service much easier and more efficient. Your team is likely doing the best they can with the standard offerings from Zendesk Support. But do you find that they are getting swamped with certain kinds of tickets? Or maybe… Continue reading Bring Machine Learning to your Zendesk Instance with MonkeyLearn
Zendesk Suite Changes How You Talk to Customers
Stop Using So Many Tools to Talk to Your Customers! Is your company new and ready to set up customer service as you launch a new product? Or perhaps your company is ready to improve the customer support they offer and want to streamline the process all into one place. Many companies are using one… Continue reading Zendesk Suite Changes How You Talk to Customers
Custom Solutions Create More Success Within Zendesk
Case Study: Netflix We have found that many companies using Zendesk often want the platform to perform capabilities, make connections or work in ways that meet their own specific needs and therefore are not features or integrations included in the base Zendesk infrastructure. Netflix needed a custom solution that worked with their very specific translation… Continue reading Custom Solutions Create More Success Within Zendesk