Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and data across all of the tools your company uses. This will help you create smoother interactions… Continue reading Zendesk Enterprise Connects All Of Your Tools
Category: Zendesk
Upcoming Features for Zendesk Support
The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here’s a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent Workspace is a new feature that is being tested with a small group… Continue reading Upcoming Features for Zendesk Support
Custom Objects make your Zendesk Much More Valuable
Zendesk recently announced Custom Objects for all customers on Support Enterprise plans and above. This new feature makes it possible to natively store and connect new data entities (like Subscriptions), modeling your entire business in Zendesk. Before the addition of Custom Objects, developers were limited to creating custom data using Custom Fields on top of… Continue reading Custom Objects make your Zendesk Much More Valuable
Zendesk to Remove Apps Framework v1
Did you know that Zendesk is making some changes to their Apps Framework? Starting October 14th, 2019 Zendesk will no longer support apps that were built with Zendesk Apps framework version 1. These apps will no longer function! This means that until October 14th, Zendesk will no longer make any kind of updates regarding… Continue reading Zendesk to Remove Apps Framework v1
Zendesk Sunshine – A New Way to CRM
What has your CRM done for you lately? CRM’s tend to be a bit clunky. Sometimes they are hard to learn and use and that is awfully frustrating when you are trying to offer effective marketing, sales, and customer service. It can feel like you are a bit lost in the dark… Lucky for us,… Continue reading Zendesk Sunshine – A New Way to CRM
Zendesk Welcomes Smooch to the Family
Smooch Messaging Messaging is the preferred form of communication for more than half of people out there, and more and more individuals prefer to chat with businesses as if they were just sending a text to a friend. The challenge for companies is offering a smooth and seamless chat experience and something that can change… Continue reading Zendesk Welcomes Smooch to the Family
Creating Conditional Fields in Zendesk Tickets
You may have heard of the Zendesk Conditional Fields App which allows administrators to hide and reveal fields in tickets to give agents and end-users a better user experience. Recently Zendesk decided to make this a feature for everyone using Professional or Enterprise level support plans. This is a really amazing feature and it’s awesome… Continue reading Creating Conditional Fields in Zendesk Tickets
Work with Zendesk Partner 729solutions and get the Zendesk you want!
729 Solutions is a Certified Zendesk Integrations Partner We spend a lot of time talking about and promoting our partnership with Zendesk. But what exactly are the ins and outs of what we can do as an integrations partner? Almost anything! If you have a need within Zendesk, we can probably make it a reality.… Continue reading Work with Zendesk Partner 729solutions and get the Zendesk you want!
The Acclaro Zendesk Translation Integration
Providing Multilingual Support Content is Becoming a Business Must One of the top concerns of companies with a global presence or those that are looking to expand into other markets is the ability to communicate with their customers in their native languages. Take the popular customer support platform Zendesk for example, which offers several ways… Continue reading The Acclaro Zendesk Translation Integration
Bring your Customer Support to another level – Add Zendesk Connect Today!
It’s Time To Go Above and Beyond For Your Customers There is almost always room for customers to feel more taken care of by your customer service team. Often little things like personalization can go along way in leaving your customers feeling like they are a priority. So what is the next step to take… Continue reading Bring your Customer Support to another level – Add Zendesk Connect Today!