Category: Zendesk

Master Your Zendesk Guide Content

How to Organize Help Center Content Like a Pro

How To Organize Help Center Content Like a Pro A powerful customer service team is crucial to delivering a great customer experience for any business. Your satisfaction rate is higher when consumers are able to get the answers they need quickly. At the same time, ensuring your support team has the time to focus on… Continue reading Master Your Zendesk Guide Content

3 Easy Ways to Customize Your Zendesk Guide Template

3 Easy Zendesk Guide Theme Customizations You Can Make Today

Plus 5 Deep Customizations 729 Solutions Can Do for You! Providing your customers with access to a self-service help center is quickly becoming a key component to any successful customer retention program. Customer success strategies take a variety of shapes and forms, but research shows that today, most of your customers will expect a place… Continue reading 3 Easy Ways to Customize Your Zendesk Guide Template

Zendesk Talk & Your Phone System

Set up Zendesk talk and make your agents more efficient!

Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk Talk is a VoIP solution, making calls over a broadband internet connection instead of a phone line, you’ll need… Continue reading Zendesk Talk & Your Phone System

Zendesk Support – Getting Started Quickly

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A Modern Solution to Dynamic Customer Service Needs Keeping up with an influx of calls, emails, chat messages, and web inquiries require your Agents to have resources that allow them to offer exemplary service. The Zendesk family of products, headlined by Zendesk Support, provides them that capability. Customer expectations and needs are changing. You need… Continue reading Zendesk Support – Getting Started Quickly

Zendesk Enterprise Connects All Of Your Tools

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Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and data across all of the tools your company uses.  This will help you create smoother interactions… Continue reading Zendesk Enterprise Connects All Of Your Tools

Upcoming Features for Zendesk Support

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The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here’s a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent Workspace is a new feature that is being tested with a small group… Continue reading Upcoming Features for Zendesk Support

Custom Objects make your Zendesk Much More Valuable

Image from Blog Post: Custom Objects Make Your Zendesk Much More Valuable

Zendesk recently announced Custom Objects for all customers on Support Enterprise plans and above. This new feature makes it possible to natively store and connect new data entities (like Subscriptions), modeling your entire business in Zendesk. Before the addition of Custom Objects, developers were limited to creating custom data using Custom Fields on top of… Continue reading Custom Objects make your Zendesk Much More Valuable

Zendesk to Remove Apps Framework v1

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Did you know that Zendesk is making some changes to their Apps Framework? Starting October 14th, 2019 Zendesk will no longer support apps that were built with Zendesk Apps framework version 1. These apps will no longer function!   This means that until October 14th, Zendesk will no longer make any kind of updates regarding… Continue reading Zendesk to Remove Apps Framework v1