Introduction Qvasa is an innovative software solution, specifically tailored for Zendesk customer support environments. It uniquely addresses a critical gap in Zendesk’s capabilities: real-time alerting and monitoring. This feature is a game-changer for customer support operations, ensuring proactive management and high responsiveness. Core Feature: Alerting and Monitoring Direct Integration with Zendesk Case Study: Rapid Server… Continue reading Qvasa: Finally Bringing Alerting and Monitoring to Zendesk
Category: Zendesk
Revolutionize your customer service with Zendesk Advanced AI
Zendesk Advanced AI is quickly becoming a game changer in customer service technology. And here to talk with me about how this powerful artificial intelligence tool is transforming the way businesses provide customer support is Brandon Tidd, Software Architect and Zendesk Guru at 729 Solutions. By the end of this video, you will learn: Video… Continue reading Revolutionize your customer service with Zendesk Advanced AI
Discover the power of the Zendesk Community as a Center of Excellence
Zendesk is a customer service and sales platform that your business can use to make things easy for your customers and set your teams up for success. This video features a round table discussion with experts talking about the Zendesk Community, where Zendesk users from around the world can get advice and share their knowledge.… Continue reading Discover the power of the Zendesk Community as a Center of Excellence
Zendesk Custom Statuses have finally arrived
If you’re a Zendesk Admin or Agent, you’ll be happy to learn that Custom Statuses have finally been implemented. Solutions Architect and Zendesk Guru, Brandon Tidd talks about this long awaited Zendesk update and answers these questions: Interview Transcript James: Zendesk Custom Statuses have finally arrived, and joining me to talk about this long anticipated… Continue reading Zendesk Custom Statuses have finally arrived
Meet Your New Zendesk Admin Center
Change can be challenging. And if you’re a Zendesk Administrator, you’ve most likely been mentally preparing for one of the biggest behind-the-scenes changes Zendesk has made since the launch of Agent Workspace last year. Starting at the beginning of February, Zendesk has officially started pivoting away from surfacing support settings in the Agent interface, opting… Continue reading Meet Your New Zendesk Admin Center
Tip #1: Top 10 Tips for Successful CX in 2022
Today’s final CX Quick Tip is ready for you, and it’s a doozy: “Prioritize Customer Service like your growth depends on it.” Zendesk CX Trends 2022 is today. Even if you can’t listen live, be sure to register. You can grab the replay on-demand! Video Transcript James: We’re back for our final installment of “Top… Continue reading Tip #1: Top 10 Tips for Successful CX in 2022
Tip #2: Top 10 Tips for Successful CX in 2022
When it comes to Customer Support, is your organization providing conversational care experiences? You should know customers expect this when interacting with companies. Learn more in today’s CX Quick Tip and remember to register for Zendesk CX Trends 2022 Video Transcript James: We’re back once again with “Top 10 Tips for Successful CX in 2022.”… Continue reading Tip #2: Top 10 Tips for Successful CX in 2022
Tip #3: Top 10 Tips for Successful CX in 2022
In today’s CX Quick Tip, Brandon looks into his crystal ball! The adoption (and acceptance) of Artificial Intelligence will increase in Customer Support during 2022. Is your organization ready? Register now for Zendesk CX Trends 2022 Video Transcript James: We are back with “Top 10 Tips for Successful CX in 2022”. My name is James… Continue reading Tip #3: Top 10 Tips for Successful CX in 2022
Tip #4: Top 10 Tips for Successful CX in 2022
Does your Customer Support team feel empowered to do their job well? In today’s CX Quick tip, Brandon talks about the importance of taking care of support agents in your organization. Zendesk CX Trends 2022 is on February 10. Register now! Video Transcript James: Hello, and welcome back to “Top 10 Tips for Successful CX… Continue reading Tip #4: Top 10 Tips for Successful CX in 2022
Tip #5: Top 10 Tips for Successful CX in 2022
Is your organization setting itself up for CX success by investing in customer support to keep up with rising ticket volumes? Check out today’s Quick Tip and register for Zendesk CX Trends 2022 to start driving growth with customer service. Video James: Welcome back to “Top 10 Tips for Successful CX in 2022.” I am… Continue reading Tip #5: Top 10 Tips for Successful CX in 2022