At the beginning of 2018 New Relic has announced new cloud integrations. If you are using cloud-based software and integrations these updates could be the key to your success and it probably about time to incorporate them. These integrations for Google Cloud Platform, AWS, and Azure make for smarter and faster cloud deployment. New Relic’s… Continue reading New Relic Cloud Integrations
Category: Partnerships
Whats New At GitHub: Premium Plus
Introducing GitHub Premium Plus! GitHub prides itself on the level of support that they offer their community, no matter if you are with a team or working independently. To continue to offer this support and recognize that some people and teams want a large amount of oversight, GitHub is now expanding their Premium Support plan… Continue reading Whats New At GitHub: Premium Plus
How to Use Hubspot Landing Pages
What Are Landing Pages Landing pages are the gateway that links your online users to your unique content, converting these visitors into leads. A landing page typically has several components: Information about the content you’re offering A form to collect the user’s information A clear CTA button Creating a full landing page sequence doesn’t end… Continue reading How to Use Hubspot Landing Pages
Reviewing Ticket History In Zendesk
If you want to see the complete history of a ticket in Zendesk, start by looking at the ticket events. Ticket events show every single update or change made to the ticket, including when properties are added, changed, or removed, and whether those changes were made by a person or through the use of a… Continue reading Reviewing Ticket History In Zendesk
AWS Case Study
From time to time we come across a website that seems to crash at every turn. Recently we worked with a company that was experiencing exactly this problem over and over again. From a user perspective, their site ran extremely slow, with pages taking over 3 seconds to load or seemingly never loading. Sometimes the login… Continue reading AWS Case Study
GitHub Blog Posts That Are Worth A Closer Look
The GitHub blog offers a lot of useful information for Git users and developers in general. Here are a few posts from the last couple of months that we found interesting and thought others might like to check out. Show your projects in motion with animated GIFs – This article talks all about GIFs and… Continue reading GitHub Blog Posts That Are Worth A Closer Look
Pillar Content and Topic Clusters
What Are Pillar Pages? A pillar page is a resource page that pulls together information, resources, and posts into a single and comprehensive location. Pillar pages are typically organized by topic and then further broken down into smaller subtopics. Pillar pages don’t have to be boring or just a list of links. Use your business’… Continue reading Pillar Content and Topic Clusters
Zendesk Skills Based Routing
Zendesk has recently added a new feature to their enterprise-level called Skills-Based Routing. This routing system is yet another way Zendesk aims to streamline your team’s workflow and your clients’ experience with customer service. Routing lets you set up skills and associate each one of these with individual agents as well as define a set… Continue reading Zendesk Skills Based Routing
Merging Tickets in Zendesk
Sometimes you get multiple tickets about the same issue, from the same end-user, in short succession. For cases like this, we recommend merging tickets in Zendesk to make sure you only answer an end-user once and avoid doing lots of repeat work. The process of merging tickets in Zendesk is fairly easy as long as… Continue reading Merging Tickets in Zendesk
New At GitHub
On July 12th, 2018, GitHub rolled out GitHub Enterprise 2.14. This upgrade to the Enterprise system offers many new tools and changes for both developers and administrators alike. You can easily upgrade here and begin getting the new features ASAP! These new tools and system upgrades all enhance different aspects of the development process, and… Continue reading New At GitHub