Ask and you shall receive! Are you a Zendesk admin looking for ways to better understand how to improve customer interactions for both your clients and your team of agents? A common problem we have seen when doing Zendesk Efficiency Reports is the need for better customer analytics, that connect to all parts of the… Continue reading Your Customer Service Experience Gets Better with Zendesk Explore
Category: Partnerships
Case Study: Suited Connector Gets a New Relic Efficiency Review
Is your team making the most of New Relic? Suited Connector operates several websites designed to educate consumers about important financial information. They take the confusing, overwhelming, and intimidating experience of finding the right loan lender and make it simple and easy to understand. They even connect you with the lender they feel will best… Continue reading Case Study: Suited Connector Gets a New Relic Efficiency Review
Zendesk Gets Even Better with Custom Surveys
Are you getting what you need from your Zendesk surveys? Every business wants to learn from their customers. Getting the right feedback from your client base can be invaluable when building and keeping their trust long term. Even when you are using a tool like Zendesk, finding the right way to get the information that… Continue reading Zendesk Gets Even Better with Custom Surveys
Implementing Practical AI for your Support Team
Use Agent Time Wisely Many companies using Zendesk to support their customer service offerings are looking for ways to increase efficiency throughout their instance. How can we make it easier for agents to focus on the most unique and uncommon tickets? What is leading to people needing artificial intelligence(AI) support most often? Proliferation of channels… Continue reading Implementing Practical AI for your Support Team
Bring your visuals and your code together seamlessly – try the Visual Studio/ Git integration
Visual Studio and Git? You probably already know that GitHub integrates with many different services, but we want to just gently nudge you towards a new and super helpful one. The GitHub and Microsoft Visual Studio Integration is a super useful integration if you’re already working in Visual Studio and are looking to create transparency… Continue reading Bring your visuals and your code together seamlessly – try the Visual Studio/ Git integration
Is your team using New Relic capabilities to their fullest?
Quick Case Study: Configuring New Relic to support HealthBridge Financial Tools like New Relic are often purchased with a specific need in mind, but often clients do not understand all the potential that a tool has to offer. 729 Solutions helps our clients make the most out of the tools they are using (and paying… Continue reading Is your team using New Relic capabilities to their fullest?
Zendesk Chat Leads In Live Chat Services
Are you looking for a live chat service that will help streamline your customer service offerings? If you are already using Zendesk for your other customer service needs then adding Chat is one of the best ways that you can achieve a more efficient Zendesk instance and continue to make your customers feel very well… Continue reading Zendesk Chat Leads In Live Chat Services
729 Solutions In The News: Pivotal Tracker praises 729 Solutions!
We get to work with many amazing Bay Area companies and sometimes they enjoy working with us so much they write about us! Check out this blog post from Pivotal Tracker whom we have the pleasure to work with. Pivotal Tracker Here at 729 Solutions we deeply believe in the practice of agile development, and… Continue reading 729 Solutions In The News: Pivotal Tracker praises 729 Solutions!
Using Kubernetes on AWS
Kubernetes on AWS Is your team looking for a solution to orchestrating a multi-cloud operating system? Kubernetes on AWS might be the solution you are looking for. Kubernetes is an open-source container management and orchestration tool that uses AWS as a platform. How Does Kubernetes Work? Kubernetes manages clusters of instances and runs containers on… Continue reading Using Kubernetes on AWS
Learn More GitHub! Check Out These Case Studies
Want to Learn How GitHub Can Help Make Your Team a Success? GitHub case studies provide an interesting look at how different companies have used and customized this awesome tool to create business solutions that made sense for their teams and their customers. GitHub Case Study: NASA Jet Propulsion (JPL) Collaboration is an integral part… Continue reading Learn More GitHub! Check Out These Case Studies