Zendesk recently announced Custom Objects for all customers on Support Enterprise plans and above. This new feature makes it possible to natively store and connect new data entities (like Subscriptions), modeling your entire business in Zendesk. Before the addition of Custom Objects, developers were limited to creating custom data using Custom Fields on top of… Continue reading Custom Objects make your Zendesk Much More Valuable
Category: Partnerships
Zendesk to Remove Apps Framework v1
Did you know that Zendesk is making some changes to their Apps Framework? Starting October 14th, 2019 Zendesk will no longer support apps that were built with Zendesk Apps framework version 1. These apps will no longer function! This means that until October 14th, Zendesk will no longer make any kind of updates regarding… Continue reading Zendesk to Remove Apps Framework v1
Zendesk Sunshine – A New Way to CRM
What has your CRM done for you lately? CRM’s tend to be a bit clunky. Sometimes they are hard to learn and use and that is awfully frustrating when you are trying to offer effective marketing, sales, and customer service. It can feel like you are a bit lost in the dark… Lucky for us,… Continue reading Zendesk Sunshine – A New Way to CRM
Get Developing Quickly with AWS CodeStar
Have you been looking for a way to very quickly spin-up development and build and deploy applications? Or are you looking for a way to bring multiple tools into one single place? AWS CodeStar could be the solution of your dreams! CodeStar works by giving engineers a way to quickly develop, build, and deploy applications… Continue reading Get Developing Quickly with AWS CodeStar
Get Rid of the Clutter with HubSpot Duplicate Management
AI Powered Duplicate Management People never like receiving the same marketing email twice in a row or getting calls from two different sales representatives; it’s just annoying and makes you feel like that company doesn’t pay attention to detail, so they probably won’t make you feel taken care of. It may not seem like a… Continue reading Get Rid of the Clutter with HubSpot Duplicate Management
Zendesk Welcomes Smooch to the Family
Smooch Messaging Messaging is the preferred form of communication for more than half of people out there, and more and more individuals prefer to chat with businesses as if they were just sending a text to a friend. The challenge for companies is offering a smooth and seamless chat experience and something that can change… Continue reading Zendesk Welcomes Smooch to the Family
Creating Conditional Fields in Zendesk Tickets
You may have heard of the Zendesk Conditional Fields App which allows administrators to hide and reveal fields in tickets to give agents and end-users a better user experience. Recently Zendesk decided to make this a feature for everyone using Professional or Enterprise level support plans. This is a really amazing feature and it’s awesome… Continue reading Creating Conditional Fields in Zendesk Tickets
Become an Inbound Marketing Expert through HubSpot Academy!
Are you just starting to utilize HubSpot, or are you considering starting to use it as a base for your inbound marketing efforts? If you are new to HubSpot or Inbound Marketing, we encourage you and your team to take the time to go through HubSpot Academy. The Academy offers free online courses, certifications, and… Continue reading Become an Inbound Marketing Expert through HubSpot Academy!
Engage the right way – use Amazon Pinpoint
It’s becoming more and more important these days to be able to engage with your clients in timely and very effective ways. Figuring out the best channels to communicate through and then corresponding at the right times can make a big difference in how current or potential clients feel about working with you. Enter Amazon… Continue reading Engage the right way – use Amazon Pinpoint
GitHub makes it really easy to succeed with GitHub Learning Lab
When you want to learn a new tool that will support your development process, it is important that you try to get ahead of the curve quickly so that you can actually start using said tool to your advantage. GitHub decided to make it super easy to learn just about anything you might want to… Continue reading GitHub makes it really easy to succeed with GitHub Learning Lab