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Category: Partnerships
Zendesk Talk & Your Phone System
Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk Talk is a VoIP solution, making calls over a broadband internet connection instead of a phone line, you’ll need… Continue reading Zendesk Talk & Your Phone System
Zendesk Support – Getting Started Quickly
A Modern Solution to Dynamic Customer Service Needs Keeping up with an influx of calls, emails, chat messages, and web inquiries require your Agents to have resources that allow them to offer exemplary service. The Zendesk family of products, headlined by Zendesk Support, provides them that capability. Customer expectations and needs are changing. You need… Continue reading Zendesk Support – Getting Started Quickly
Zendesk Enterprise Connects All Of Your Tools
Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and data across all of the tools your company uses. This will help you create smoother interactions… Continue reading Zendesk Enterprise Connects All Of Your Tools
Upcoming Features for Zendesk Support
The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here’s a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent Workspace is a new feature that is being tested with a small group… Continue reading Upcoming Features for Zendesk Support
Custom Objects make your Zendesk Much More Valuable
Zendesk recently announced Custom Objects for all customers on Support Enterprise plans and above. This new feature makes it possible to natively store and connect new data entities (like Subscriptions), modeling your entire business in Zendesk. Before the addition of Custom Objects, developers were limited to creating custom data using Custom Fields on top of… Continue reading Custom Objects make your Zendesk Much More Valuable
Zendesk to Remove Apps Framework v1
Did you know that Zendesk is making some changes to their Apps Framework? Starting October 14th, 2019 Zendesk will no longer support apps that were built with Zendesk Apps framework version 1. These apps will no longer function! This means that until October 14th, Zendesk will no longer make any kind of updates regarding… Continue reading Zendesk to Remove Apps Framework v1
Zendesk Sunshine – A New Way to CRM
What has your CRM done for you lately? CRM’s tend to be a bit clunky. Sometimes they are hard to learn and use and that is awfully frustrating when you are trying to offer effective marketing, sales, and customer service. It can feel like you are a bit lost in the dark… Lucky for us,… Continue reading Zendesk Sunshine – A New Way to CRM
Get Developing Quickly with AWS CodeStar
Have you been looking for a way to very quickly spin-up development and build and deploy applications? Or are you looking for a way to bring multiple tools into one single place? AWS CodeStar could be the solution of your dreams! CodeStar works by giving engineers a way to quickly develop, build, and deploy applications… Continue reading Get Developing Quickly with AWS CodeStar
Get Rid of the Clutter with HubSpot Duplicate Management
AI Powered Duplicate Management People never like receiving the same marketing email twice in a row or getting calls from two different sales representatives; it’s just annoying and makes you feel like that company doesn’t pay attention to detail, so they probably won’t make you feel taken care of. It may not seem like a… Continue reading Get Rid of the Clutter with HubSpot Duplicate Management