Zendesk is rolling out the red carpet in its first-ever “CX Academy Live,” an online event that will see startups from around the world compete in several award categories. Among the panel of esteemed judges will be our very own Zendesk “Guru”, Brandon Tidd. Brandon has been working with startups and small businesses for nearly… Continue reading 729 Solutions Software Architect To Judge Zendesk CX Awards
Category: Partnerships
Localization in WordPress
Our planet has approximately 7.5 billion inhabitants, with over 6,500 different languages! Given this widespread of languages spoken, there is a clear advantage given to companies that can make their products and services available in multiple markets using that area’s native language and culture. WordPress is the number one Content Management System (CMS) and powers… Continue reading Localization in WordPress
Stand Out Customer Self Service
We’ve all been there… Trying to find the answer to a question in the middle of the night. But that friendly voice on the other end of the call is a recording, and he’s cheerfully informing you that the customer service department is closed for the evening. Given the on-demand society in which we live,… Continue reading Stand Out Customer Self Service
Top Reasons Why You Need To Customize Your Zendesk Help Center
Why you Need a Customized Zendesk Guide | Zendesk’s full suite of customer service software helps businesses to make their customers happy. Zendesk Guide is the smart knowledge base solution that creates better self-service and empowered agents. How can your business get the most out of Zendesk Guide to lower support costs and increase customer… Continue reading Top Reasons Why You Need To Customize Your Zendesk Help Center
Master Your Zendesk Guide Content
How To Organize Help Center Content Like a Pro A powerful customer service team is crucial to delivering a great customer experience for any business. Your satisfaction rate is higher when consumers are able to get the answers they need quickly. At the same time, ensuring your support team has the time to focus on… Continue reading Master Your Zendesk Guide Content
The Top UI/UX and Development Considerations When Localizing Your Website
Tap into our Ui/UX and Development experts minds and ensure you’re planning your localization project efficiently, right from the start.
Zendesk Talk & Your Phone System
Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk Talk is a VoIP solution, making calls over a broadband internet connection instead of a phone line, you’ll need… Continue reading Zendesk Talk & Your Phone System
Zendesk Support – Getting Started Quickly
A Modern Solution to Dynamic Customer Service Needs Keeping up with an influx of calls, emails, chat messages, and web inquiries require your Agents to have resources that allow them to offer exemplary service. The Zendesk family of products, headlined by Zendesk Support, provides them that capability. Customer expectations and needs are changing. You need… Continue reading Zendesk Support – Getting Started Quickly
Zendesk Enterprise Connects All Of Your Tools
Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and data across all of the tools your company uses. This will help you create smoother interactions… Continue reading Zendesk Enterprise Connects All Of Your Tools
Upcoming Features for Zendesk Support
The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here’s a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent Workspace is a new feature that is being tested with a small group… Continue reading Upcoming Features for Zendesk Support