This post was updated on 2/25/2020 to reflect changes in the availability of apps in the GitHub Marketplace. GitHub apps are meant to help you streamline your process, to build and improve your workflow and help your team maintain a smooth-running system. Buddy – Automatically build & ship web projects on a single git push,… Continue reading 5 GitHub Apps to Help Improve Your Flow
Category: Partnerships
Applying Branding to Your Zendesk Guide
One of the most useful features about your Zendesk Guide (Help Center/Knowledge Base) is that it can be customized to match your company’s branding. Integrated branding ensures that your customer has a seamless experience, and can easily identify your company based on the look or feel of either your website or your Guide. Or can… Continue reading Applying Branding to Your Zendesk Guide
What is Amazon CloudFront?
Amazon CloudFront is a web-based service that gets the distribution of your static and dynamic web content delivered to your users super fast! CloudFront delivers your content through a worldwide network of data centers called edge locations. If a user requests content that is supported by CloudFront, they are routed to the edge location that… Continue reading What is Amazon CloudFront?
What is AWS Elastic Beanstalk?
Elastic Beanstalk is built on top of the proven AWS infrastructure. It takes full advantage of Amazon EC2, Elastic Load Balancing, Amazon CloudWatch, Auto Scaling, and other AWS services. You get all of the economy and scalability of AWS in a form that’s easier and quicker to deploy than ever before. Features & Benefits: Fast… Continue reading What is AWS Elastic Beanstalk?
What is Amazon EC2?
Amazon Elastic Compute Cloud (Amazon EC2) provides secure, resizable compute capacity in the cloud. This means that users can rent virtual computers on which they can run their own computer applications and no matter how your computing requirements change over time, EC2 has the capacity for quick scalability allowing you to obtain and boot up… Continue reading What is Amazon EC2?
What is Amazon S3?
Amazon S3 is object storage. its purpose is to retain and recover any amount of data from anywhere. This data includes things like websites, mobile apps, and corporate applications to mention a few. S3 was built to be durable and AWS thoroughly understands stringent regulatory requirements allowing them to have the most comprehensive security and… Continue reading What is Amazon S3?
What is the Zendesk Knowledge Capture App?
The Knowledge Capture App is a new app currently in Beta that is available for Guide Professional Plan. You must also have a Help Center. The app works to bring your existing knowledge base into your tickets and puts all the great information within your help center at your agents’ fingertips. Features of the Knowledge… Continue reading What is the Zendesk Knowledge Capture App?
Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…
After you have taken the time to put together a beautiful and comprehensive Zendesk Guide and Knowledge Base for your end-users, you have to find a way to get that information to the masses. Go where your customers are So… where do your customers hang out? Insta? LinkedIn? Facebook? Go there! One of the best… Continue reading Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…
The Zendesk Ticket Lifecycle
Your customer has submitted a support request and a ticket has been created in Zendesk. What happens to that ticket next, and how do you know when a ticket has been resolved? There are five stages in the life cycle of a Zendesk ticket: New Open Pending Solved Closed New All support requests (regardless of… Continue reading The Zendesk Ticket Lifecycle
What is a Zendesk Ticket?
What is a Zendesk Ticket? Tickets are the action items in Zendesk that give your agents the information they need to assist your customers. Zendesk tickets typically begin with a support request from your customer. Tickets can be created to provide support for lots of different issues; everything from a forgotten password to a complex… Continue reading What is a Zendesk Ticket?