AWS is vast and has many different tools and programs to help ensure its customers have the best environment that they can for building and interacting with the internet. AWS knows that it’s customers expect to be able to integrate with many other popular tools of the trade that help streamline development experiences. Here are… Continue reading Integrating tools with AWS
Category: Partnerships
What are Zendesk Conditions?
Conditions and actions are the terms used within Zendesk to describe the statements created in triggers and automation, that help to specify what the trigger or automation is looking for in order to run a command. Zendesk Conditions There can be more than one condition or action in each trigger or automation. Conditions and actions… Continue reading What are Zendesk Conditions?
Buyer Personas for Inbound Marketing
What are Buyer Personas? User or Buyer Personas are the various avatars that represent your customers or any other individuals who will be interacting with your product. By creating a well-defined user persona, you can determine what the important characteristics of your customers are and how they make their purchasing decisions. Buyer Personas are also… Continue reading Buyer Personas for Inbound Marketing
Make New Relic Work For You
New Relic has many functions and can be used and set up in many ways to accommodate the developers and the teams that are using it. Here are three New Relic blog posts that we think are worth a read if you are currently adopting New Relic, looking to improve your New Relic instances or… Continue reading Make New Relic Work For You
Multi-Select Fields in Zendesk
At the end of last year Zendesk began offering Multi-Select Fields within tickets. This is a ticket field that gives you the option to choose multiple values from a list. This feature was much needed since sometimes one answer is not enough and this allows you to be much more precise. Everyone can create a… Continue reading Multi-Select Fields in Zendesk
New Relic Posts To Read If You Want To Learn More About DevOps
Have you ever wondered how New Relic could be helping you, perhaps in new ways you have never thought of before? The New Relic Blog is full of insightful information and helpful tips on making New Relic work for you as best it can. Here are four New Relic blog posts we think are worth… Continue reading New Relic Posts To Read If You Want To Learn More About DevOps
What is a Zendesk Sandbox and Why Should You Use It?
As your business makes changes and grows bigger, so should the workflows and business rules within your Zendesk instance. Something that worked for your business, in the beginning, may no longer make sense and it may be time to update your processes. Making any changes to your production environment can be unpredictable and you don’t… Continue reading What is a Zendesk Sandbox and Why Should You Use It?
Inbound Marketing with HubSpot
We’ve talked about some of our favorite tools before, and today we want to share another one with you: HubSpot. HubSpot describes itself as “inbound marketing and sales software that helps companies attract visitors, convert leads, and close customers.” They also recently launched a service hub component that provides customer support tools. This post will… Continue reading Inbound Marketing with HubSpot
GitHub Enterprise vs. GitHub.com
If you are ready to incorporate GitHub as a part of your workflow, then you should first understand why teams choose to go with GitHub Enterprise over working within the infrastructure on GitHub.com. Collaboration Collaboration is a key part of why people choose GitHub in the first place and can become a huge part of… Continue reading GitHub Enterprise vs. GitHub.com
Using Placeholders in Zendesk
Placeholders When you’re providing service to your customers, you want them to feel that they are being listened to by a real human, rather than simply receiving an auto-response. Zendesk facilitates this personal relationship with your customer through Placeholders. If you’ve used Mail Merge before, you’ll find Placeholders work the same as Mail Merge fields.… Continue reading Using Placeholders in Zendesk