The GitHub blog offers a lot of useful information for Git users and developers in general. Here are a few posts from the last couple of months that we found interesting and thought others might like to check out. Show your projects in motion with animated GIFs – This article talks all about GIFs and… Continue reading GitHub Blog Posts That Are Worth A Closer Look
Category: Partnerships
Pillar Content and Topic Clusters
What Are Pillar Pages? A pillar page is a resource page that pulls together information, resources, and posts into a single and comprehensive location. Pillar pages are typically organized by topic and then further broken down into smaller subtopics. Pillar pages don’t have to be boring or just a list of links. Use your business’… Continue reading Pillar Content and Topic Clusters
Zendesk Skills Based Routing
Zendesk has recently added a new feature to their enterprise-level called Skills-Based Routing. This routing system is yet another way Zendesk aims to streamline your team’s workflow and your clients’ experience with customer service. Routing lets you set up skills and associate each one of these with individual agents as well as define a set… Continue reading Zendesk Skills Based Routing
Merging Tickets in Zendesk
Sometimes you get multiple tickets about the same issue, from the same end-user, in short succession. For cases like this, we recommend merging tickets in Zendesk to make sure you only answer an end-user once and avoid doing lots of repeat work. The process of merging tickets in Zendesk is fairly easy as long as… Continue reading Merging Tickets in Zendesk
New At GitHub
On July 12th, 2018, GitHub rolled out GitHub Enterprise 2.14. This upgrade to the Enterprise system offers many new tools and changes for both developers and administrators alike. You can easily upgrade here and begin getting the new features ASAP! These new tools and system upgrades all enhance different aspects of the development process, and… Continue reading New At GitHub
Integrating tools with AWS
AWS is vast and has many different tools and programs to help ensure its customers have the best environment that they can for building and interacting with the internet. AWS knows that it’s customers expect to be able to integrate with many other popular tools of the trade that help streamline development experiences. Here are… Continue reading Integrating tools with AWS
What are Zendesk Conditions?
Conditions and actions are the terms used within Zendesk to describe the statements created in triggers and automation, that help to specify what the trigger or automation is looking for in order to run a command. Zendesk Conditions There can be more than one condition or action in each trigger or automation. Conditions and actions… Continue reading What are Zendesk Conditions?
Buyer Personas for Inbound Marketing
What are Buyer Personas? User or Buyer Personas are the various avatars that represent your customers or any other individuals who will be interacting with your product. By creating a well-defined user persona, you can determine what the important characteristics of your customers are and how they make their purchasing decisions. Buyer Personas are also… Continue reading Buyer Personas for Inbound Marketing
Make New Relic Work For You
New Relic has many functions and can be used and set up in many ways to accommodate the developers and the teams that are using it. Here are three New Relic blog posts that we think are worth a read if you are currently adopting New Relic, looking to improve your New Relic instances or… Continue reading Make New Relic Work For You
Multi-Select Fields in Zendesk
At the end of last year Zendesk began offering Multi-Select Fields within tickets. This is a ticket field that gives you the option to choose multiple values from a list. This feature was much needed since sometimes one answer is not enough and this allows you to be much more precise. Everyone can create a… Continue reading Multi-Select Fields in Zendesk