They say what happens in Vegas stays in Vegas, but when it comes to Zendesk’s assortment of new AI-infused features, what started in Vegas will be coming to an instance near you in the very near future. We sent our Lead Zendesk Architect, Brandon Tidd, out to the show to gather intel, connect with Zendesk… Continue reading Zendesk Relate Recap – 2024
Author: Brandon Tidd
Meet Your New Zendesk Admin Center
Change can be challenging. And if you’re a Zendesk Administrator, you’ve most likely been mentally preparing for one of the biggest behind-the-scenes changes Zendesk has made since the launch of Agent Workspace last year. Starting at the beginning of February, Zendesk has officially started pivoting away from surfacing support settings in the Agent interface, opting… Continue reading Meet Your New Zendesk Admin Center
Giving Sales A Little Support
Zendesk Sell is a game-changing sales CRM platform that was built with sales teams in mind. It’s easy to navigate and offers intuitive tools that keep your reps running at optimal conditions. But what happens when a lead or a customer has a question that’s really geared towards your support team? In most cases, the… Continue reading Giving Sales A Little Support
Stand Out Customer Self Service
We’ve all been there… Trying to find the answer to a question in the middle of the night. But that friendly voice on the other end of the call is a recording, and he’s cheerfully informing you that the customer service department is closed for the evening. Given the on-demand society in which we live,… Continue reading Stand Out Customer Self Service