Author: Brandon Tidd

Back in Vegas again—and once more, Zendesk didn’t disappoint. Relate 2025 brought together the best and brightest in customer experience (CX) for a few unforgettable days of innovation, networking, and honest conversations. Whether you came for the keynotes, the tech deep dives, or the Trevor Noah mic drops, this year’s event was packed with takeaways… Continue reading Zendesk Relate 2025 Recap: From Vegas to the Future of CX

If you’ve been with Zendesk for a while, you know that reporting has always been an area of growth and change. From the days of GoodData’s Insights tool to the launch of Zendesk Explore in 2018, analytics have evolved significantly. Now, Zendesk Explore is entering a new phase with a modernized dashboard builder and a… Continue reading The Evolution of Zendesk Explore: What You Need to Know

Earlier this month, I had the privilege of attending Zendesk’s annual kickoff event in Las Vegas—a gathering of innovators, strategists, and customer experience (CX) enthusiasts from across the globe. This three-day event isn’t just about fancy presentations or mingling with industry leaders (though there was plenty of both); it’s about the shared commitment to improving… Continue reading Zendesk Kickoff 2025: It Takes a Village, and This Is the Year for AI

How AI is Shaping the Future of Customer Experience The 2025 Zendesk CX Trends Report is here, and it paints a fascinating picture of the rapidly evolving customer experience (CX) landscape. With insights from over 10,000 respondents across 22 countries, this report underscores the growing divide between organizations leading the AI charge and those hesitating… Continue reading Zendesk CX Trends 2025

Last week, Zendesk held its inaugural AI Summit in New York, and there was nothing artificial about the intelligence that gathered in attendance.  There’s something about being in the room—surrounded by brilliant minds, fellow tech enthusiasts, and thought leaders—that brings the future of customer experience (CX) into sharper focus. I was particularly excited to see… Continue reading Live From New York – The Zendesk AI Summit

They say what happens in Vegas stays in Vegas, but when it comes to Zendesk’s assortment of new AI-infused features, what started in Vegas will be coming to an instance near you in the very near future.  We sent our Lead Zendesk Architect, Brandon Tidd, out to the show to gather intel, connect with Zendesk… Continue reading Zendesk Relate Recap – 2024