It’s time to support all of your AWS resources together in one place Does your development team use many different AWS tools in tandem or perhaps your team just loves the flexibility that AWS gives you between the building and deploying software. If you are already an AWS lover or your team is looking for… Continue reading Why is AWS CloudFormation So Great for Development Teams?
Author: Allegra Medina-Smith
HubSpot Sales Software Brings Clarity to Sales Teams
HubSpot has a Solution for All Aspects of Sales and Marketing The more I learn about HubSpot, the more I see it as an invaluable asset and one of the most used tools in my tool belt. If you are working on any aspect of marketing or sales, like myself, HubSpot makes your job exponentially… Continue reading HubSpot Sales Software Brings Clarity to Sales Teams
Is it time to migrate to Zendesk or adopt a Custom App?
Sometimes you need a Custom App Solution to get the most out of Zendesk. Case Study: ASG A common ask we see here at 729 Solutions with our Zendesk clients is the need to move a bunch of existing information from the customer service tool that they are leaving behind into their new Zendesk. For… Continue reading Is it time to migrate to Zendesk or adopt a Custom App?
Learn How to Increase Zendesk Efficiency with BubbleIQ
Connect All Your Tools For Better Zendesk Success Is your team looking to increase Zendesk efficiency and make the customer service experience smoother for both your agents and your customers? If your company is one of the 50,000 teams already using Slack to chat, then the BubbleIQ Zendesk to Slack integration might be the perfect… Continue reading Learn How to Increase Zendesk Efficiency with BubbleIQ
How to Build and Deploy Machine Learning with Amazon SageMaker
Machine learning, a subset of artificial intelligence, is becoming an important addition for many companies. It is the study of algorithms and statistical models that computers use to perform specific tasks without needing prior instructions, relying on models and inference instead. This type of technology is commonly being used to help companies work more efficiently… Continue reading How to Build and Deploy Machine Learning with Amazon SageMaker
Improve Customer Service Performance with Dynamic Training from Lessonly
Empower Your Zendesk Agents to Do Better Work As a company grows and hires more employees, it becomes increasingly important to have a solid training program. Zendesk’s platform comes with a bit of a learning curve, and when it comes to customer service, effective training is critical in allowing an organization to scale quickly. Once… Continue reading Improve Customer Service Performance with Dynamic Training from Lessonly
HubSpot Inbound Marketing Tools
Time To Adopt A Marketing Strategy! Marketing can sometimes feel a bit overwhelming when you are trying to keep track of a blog, social media, SEO, email… the list goes on. If your team is small the task of keeping track of clicks and analytics while also focusing on content creation and client questions can… Continue reading HubSpot Inbound Marketing Tools
Bring Machine Learning to your Zendesk Instance with MonkeyLearn
Is your Zendesk team getting what they need to be efficient? Zendesk is meant to make customer service much easier and more efficient. Your team is likely doing the best they can with the standard offerings from Zendesk Support. But do you find that they are getting swamped with certain kinds of tickets? Or maybe… Continue reading Bring Machine Learning to your Zendesk Instance with MonkeyLearn
Zendesk Suite Changes How You Talk to Customers
Stop Using So Many Tools to Talk to Your Customers! Is your company new and ready to set up customer service as you launch a new product? Or perhaps your company is ready to improve the customer support they offer and want to streamline the process all into one place. Many companies are using one… Continue reading Zendesk Suite Changes How You Talk to Customers
Custom Solutions Create More Success Within Zendesk
Case Study: Netflix We have found that many companies using Zendesk often want the platform to perform capabilities, make connections or work in ways that meet their own specific needs and therefore are not features or integrations included in the base Zendesk infrastructure. Netflix needed a custom solution that worked with their very specific translation… Continue reading Custom Solutions Create More Success Within Zendesk