After you have taken the time to put together a beautiful and comprehensive Zendesk Guide and Knowledge Base for your end-users, you have to find a way to get that information to the masses. Go where your customers are So… where do your customers hang out? Insta? LinkedIn? Facebook? Go there! One of the best… Continue reading Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…
Author: Allegra Medina
The Zendesk Ticket Lifecycle
Your customer has submitted a support request and a ticket has been created in Zendesk. What happens to that ticket next, and how do you know when a ticket has been resolved? There are five stages in the life cycle of a Zendesk ticket: New Open Pending Solved Closed New All support requests (regardless of… Continue reading The Zendesk Ticket Lifecycle
What is a Zendesk Ticket?
What is a Zendesk Ticket? Tickets are the action items in Zendesk that give your agents the information they need to assist your customers. Zendesk tickets typically begin with a support request from your customer. Tickets can be created to provide support for lots of different issues; everything from a forgotten password to a complex… Continue reading What is a Zendesk Ticket?
What Level of Zendesk Support Do you need?
What Level of Zendesk Support Do you need? When it comes to deciding what level of Zendesk to start with it really comes down to the needs of your company and the needs of your customer service team, who will be your front line Zendesk users. If your business is small and your service requests… Continue reading What Level of Zendesk Support Do you need?
Understanding Agents and Admins in Zendesk
Agents Agents are your support staff, they will use your Zendesk instance the most and are usually the front line for your Zendesk team. The extent of their ability is set by admins defining permissions and privileges. Zendesk agents are at the center of your workflow and admins should always work to set up the… Continue reading Understanding Agents and Admins in Zendesk
Why Zendesk is the Best Customer Service Tool for Your Company
Question: What makes your clients flock to your product? Answer: Providing stellar out-of-this-world customer service! How do you find the right customer service tool for your company? Finding useful and insightful customer service software is a challenge that many businesses are trying to overcome While there are a lot of choices out there, as… Continue reading Why Zendesk is the Best Customer Service Tool for Your Company
Setting Up A New 3D Printer!
As mentioned in the previous 3D printing/droid post, setting up the printer with basic functionality took about three hours to go from putting it together to running and spitting out a mess of spaghetti. Once it was clear the machine was heating and functioning at a minimal level, then the real work of fine-tuning the… Continue reading Setting Up A New 3D Printer!
When Art and Technology Meet
Is technology beautiful? Or can art be technological? Maybe the answer to both is yes. Beauty and creativity can be found in unexpected places, oftentimes using or made with technologies both old and new. 80-year old wooden escalators were given a new lease on life when they were repurposed as inter-looping ceiling sculptures by… Continue reading When Art and Technology Meet
Common Developer Acronyms: Part 2
Do you work in the non-technical part of tech and find yourself needing a Wikipedia page open at all times when talking to your developers or find it hard to keep up when they start talking shop? Five MORE developer acronyms to have in your pocket for your next meeting. CRUD: Create, read, update and… Continue reading Common Developer Acronyms: Part 2
Four Innovative Design Blogs to Keep Your Design Team Motivated
In a world where we are constantly looking at and interacting with our devices, quality design is just as important as the technology running behind the scenes. Design has so many different aspects that must be considered for any project: colors, shape, size, usability, user preferences, balance, lines, white space, texture, just to name a… Continue reading Four Innovative Design Blogs to Keep Your Design Team Motivated