Is your Zendesk team getting what they need to be efficient?
Zendesk is meant to make customer service much easier and more efficient. Your team is likely doing the best they can with the standard offerings from Zendesk Support. But do you find that they are getting swamped with certain kinds of tickets? Or maybe you need to understand your customer feedback better? Perhaps you want to create all-new workflows based on the kinds of tickets you are receiving.
The answer to your efficiency problems could be Machine Learning.
MonkeyLearn offers machine learning for Zendesk that can automate many manual tasks and give a safety net for your support team’s backlog, ticket tagging, and routing. This integration helps support teams to improve workflows, prioritize the right tickets and creates useful data for analytics. The same machine learning can be applied to customer feedback, product reviews and more.
Once you have installed the integration, you will choose the machine learning models you want to use based on the specific needs of your team or company. Map them to the ticket fields you would like to tag automatically and then set the automation confidence level you would like to apply to the tagging automation. If you decide to build a custom model, you’ll need to take a little time to teach the machine learning model how to recognize important information and tag properly for your needs. After training the first version of your model, you are ready to begin utilizing the integration.
If your team is supported with MonkeyLearn, your Zendesk instance will be back on track, eliminating hours of manual work and saving your company money in the long run!
729 Can Help Implement MonkeyLearn into your Zendesk Instance
Whether you get one of our Zendesk efficiency reports, or you come to us specifically looking for a custom efficiency solution – 729 can help. We have the expertise to set up your Zendesk instance so that integrating with MonkeyLearn is a smooth experience. Allow your team to stay on track while we focus on making sure everything works!
Complete an Efficiency report
- Check that you are making the most of your Zendesk instance and utilizing what you have to its fullest capacity.
- Suggest and recommend changes to improve instance.
- Complete the recommended changes as you wish to see.
Prepare for the addition of MonkeyLearn
- Help set up proper business rules (triggers, automations, etc) within Zendesk so that MonkeyLearn works its best.
- Install MonkeyLearn integration with Zendesk or act as support for your team during installation process.
Post Integration
- Work to ensure you are fully utilizing the benefits of MonkeyLearn.
- Further curate business rules, so you get the most out of MonkeyLearn and all your other apps.
Machine Learning Could Make a Huge Difference
As a Zendesk Premier Implementation Partner, 729 Solutions believes if you have the right tools getting work done should be easy and efficient.
Having the right apps within your Zendesk instance can ensure that your customers feel seen and heard, while your Zendesk Agents feel supported and not bogged down.
The machine learning that MonkeyLearn offers gives you the chance to not only make your overall instance more efficient, but it also allows you to better understand your customers through the analytics it can offer and makes it easier to address urgent needs in a timely and significant way.
Written with help from MonkeyLearn COO Federico Pascual.