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Back in Vegas again—and once more, Zendesk didn’t disappoint. Relate 2025 brought together the best and brightest in customer experience (CX) for a few unforgettable days of innovation, networking, and honest conversations. Whether you came for the keynotes, the tech deep dives, or the Trevor Noah mic drops, this year’s event was packed with takeaways… Continue reading Zendesk Relate 2025 Recap: From Vegas to the Future of CX

If you’ve been with Zendesk for a while, you know that reporting has always been an area of growth and change. From the days of GoodData’s Insights tool to the launch of Zendesk Explore in 2018, analytics have evolved significantly. Now, Zendesk Explore is entering a new phase with a modernized dashboard builder and a… Continue reading The Evolution of Zendesk Explore: What You Need to Know

Earlier this month, I had the privilege of attending Zendesk’s annual kickoff event in Las Vegas—a gathering of innovators, strategists, and customer experience (CX) enthusiasts from across the globe. This three-day event isn’t just about fancy presentations or mingling with industry leaders (though there was plenty of both); it’s about the shared commitment to improving… Continue reading Zendesk Kickoff 2025: It Takes a Village, and This Is the Year for AI

How AI is Shaping the Future of Customer Experience The 2025 Zendesk CX Trends Report is here, and it paints a fascinating picture of the rapidly evolving customer experience (CX) landscape. With insights from over 10,000 respondents across 22 countries, this report underscores the growing divide between organizations leading the AI charge and those hesitating… Continue reading Zendesk CX Trends 2025

Last week, Zendesk held its inaugural AI Summit in New York, and there was nothing artificial about the intelligence that gathered in attendance.  There’s something about being in the room—surrounded by brilliant minds, fellow tech enthusiasts, and thought leaders—that brings the future of customer experience (CX) into sharper focus. I was particularly excited to see… Continue reading Live From New York – The Zendesk AI Summit

They say what happens in Vegas stays in Vegas, but when it comes to Zendesk’s assortment of new AI-infused features, what started in Vegas will be coming to an instance near you in the very near future.  We sent our Lead Zendesk Architect, Brandon Tidd, out to the show to gather intel, connect with Zendesk… Continue reading Zendesk Relate Recap – 2024

Are you prepared to tackle the challenge of being transparent with your AI implementations? Brandon Tidd, Zendesk Architect at 729 Solutions, talks about how crystal-clear AI policies are not just beneficial but essential in building a foundation of trust with your customers. Video Highlights Why This is a Must-Watch In today’s fast-evolving digital landscape, aligning… Continue reading Unveiling AI’s impact and why your business needs transparent AI policies

Did you know there’s a growing divide between CX leaders and agents when it comes to integrating AI into customer support? In this video, Brandon Tidd, Zendesk Architect at 729 Solutions talks about the complex relationship and differing perspectives on Generative AI within the world of customer experience. Key Insights You’ll Gain Why This Matters… Continue reading Why CX leaders and agents clash over AI — and what to do about it

Discover the transformative power of Generative AI in enhancing chatbot capabilities and ushering in a new era of personalized customer experiences. Chatbot technology is quickly evolving and redefining what’s possible in customer experience and support. In This Video, You’ll Learn: Why You Can’t Miss This Perfect for business owners, CX leaders, and anyone wanting to… Continue reading Boost your business and revolutionize customer experiences with Generative AI chatbots

Dive deep into the future of customer experience and support with our latest video featuring insights on Generative AI from Brandon Tidd, Zendesk Architect at 729 Solutions. What You’ll Discover: Why Watch This video is geared towards anyone seeking to leverage the latest in AI technology to create unmatched customer interactions. Whether you’re looking to… Continue reading Unlock personalized customer experiences with Generative AI to transform your business now