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They say what happens in Vegas stays in Vegas, but when it comes to Zendesk’s assortment of new AI-infused features, what started in Vegas will be coming to an instance near you in the very near future.  We sent our Lead Zendesk Architect, Brandon Tidd, out to the show to gather intel, connect with Zendesk… Continue reading Zendesk Relate Recap – 2024

Are you prepared to tackle the challenge of being transparent with your AI implementations? Brandon Tidd, Zendesk Architect at 729 Solutions, talks about how crystal-clear AI policies are not just beneficial but essential in building a foundation of trust with your customers. Video Highlights Why This is a Must-Watch In today’s fast-evolving digital landscape, aligning… Continue reading Unveiling AI’s impact and why your business needs transparent AI policies

Did you know there’s a growing divide between CX leaders and agents when it comes to integrating AI into customer support? In this video, Brandon Tidd, Zendesk Architect at 729 Solutions talks about the complex relationship and differing perspectives on Generative AI within the world of customer experience. Key Insights You’ll Gain Why This Matters… Continue reading Why CX leaders and agents clash over AI — and what to do about it

Discover the transformative power of Generative AI in enhancing chatbot capabilities and ushering in a new era of personalized customer experiences. Chatbot technology is quickly evolving and redefining what’s possible in customer experience and support. In This Video, You’ll Learn: Why You Can’t Miss This Perfect for business owners, CX leaders, and anyone wanting to… Continue reading Boost your business and revolutionize customer experiences with Generative AI chatbots

Dive deep into the future of customer experience and support with our latest video featuring insights on Generative AI from Brandon Tidd, Zendesk Architect at 729 Solutions. What You’ll Discover: Why Watch This video is geared towards anyone seeking to leverage the latest in AI technology to create unmatched customer interactions. Whether you’re looking to… Continue reading Unlock personalized customer experiences with Generative AI to transform your business now

Introduction Qvasa is an innovative software solution, specifically tailored for Zendesk customer support environments. It uniquely addresses a critical gap in Zendesk’s capabilities: real-time alerting and monitoring. This feature is a game-changer for customer support operations, ensuring proactive management and high responsiveness. Core Feature: Alerting and Monitoring Direct Integration with Zendesk Case Study: Rapid Server… Continue reading Qvasa: Finally Bringing Alerting and Monitoring to Zendesk

Zendesk Advanced AI is quickly becoming a game changer in customer service technology. And here to talk with me about how this powerful artificial intelligence tool is transforming the way businesses provide customer support is Brandon Tidd, Software Architect and Zendesk Guru at 729 Solutions. By the end of this video, you will learn: Video… Continue reading Revolutionize your customer service with Zendesk Advanced AI

Zendesk is a customer service and sales platform that your business can use to make things easy for your customers and set your teams up for success. This video features a round table discussion with experts talking about the Zendesk Community, where Zendesk users from around the world can get advice and share their knowledge.… Continue reading Discover the power of the Zendesk Community as a Center of Excellence